พอดคาสท์ Uncharted Veterinary ชั้นนำ (2025)

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334 - Medical Quality is Sliding Down 25:16

2d ago25:16

25:16

Veterinary professionals strive to provide the highest quality care for their patients, but maintaining that standard can be challenging, especially in the face of financial concerns, evolving client expectations, and team-wide habits. When medical quality starts to slip, it often isn’t due to negligence or bad intentions. Instead, it’s a gradual s…

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333 - People Over Profits? Let’s Talk Metrics 26:31

4d ago26:31

26:31

When it comes to veterinary leadership, it’s easy to get lost in the numbers—production, revenue, and efficiency metrics often take center stage. But are we truly measuring what matters? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by Dr. Phil Richmond to discuss a different approach: prioritizing people metrics alo…

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332 - Seeing Strengths Not Just Weaknesses 20:23

17d ago20:23

20:23

Ever feel like your veterinary team is stuck in a cycle of nitpicking negativity? You’re not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a listener's dilemma: how to help a team that only sees each other’s weaknesses rather than strengths. The truth is, this pattern isn’t just a veterinary…

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331 - Should I Become a Minority Owner? 37:37

20d ago37:37

37:37

An associate DVM has the chance to buy 40% of their practice, but with a husband-and-wife ownership team, leadership struggles, and a toxic team dynamic, is it the right move? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down the risks and rewards of minority ownership in a veterinary practice—from de…

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330 - Can You Sell Your Practice and Keep Your Legacy? 35:56

26d ago35:56

35:56

Selling a veterinary practice is a huge decision—one that comes with financial, emotional, and cultural implications. For many veterinarians, their practice is more than just a business; it’s a legacy they’ve built over decades. But can you sell your practice while ensuring your team, clients, and values remain intact? In this episode of the Unchar…

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329 - Practice Manager vs Practice Bully 44:35

27d ago44:35

44:35

Workplace bullying is an all-too-common issue in veterinary medicine. Whether it's a toxic team member or an unsupportive leadership structure, dealing with a workplace bully can feel overwhelming. In a recent episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackled a mailbag question from a practice manager struggling…

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328 - Team Doesn't Like That It's a Business 35:12

1M ago35:12

35:12

In this episode of The Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss dive into a common challenge faced by veterinary leaders: handling team concerns when business decisions feel like they prioritize money over patient care. Whether you’re in a corporate-owned or private practice, navigating the balance between financial sus…

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327 - How I Cut 8 Minutes Off Every Visit 29:54

1M ago29:54

29:54

Dr. Kerri Anderson, owner of Fillmore Animal Hospital in California, joins Dr. Andy Roark on the Uncharted Podcast to share how AI scribes revolutionized her practice. By implementing ScribbleVet, Dr. Anderson reduced appointment times from 30 to 22 minutes, maintained productivity after losing a veterinarian, and now consistently leaves on time wi…

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326 - Stop Being Afraid To Let Them Fail 47:21

1M ago47:21

47:21

Failure is often feared, especially in high-stakes environments like veterinary medicine. But what if embracing failure could be the key to developing stronger leaders? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss sits down with Dr. Megan Gilhooly, Vice President of Veterinary Affairs at Banfield Pet Hospital, to explore why …

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325 - Appreciation Programs Not Appreciated 34:00

2M ago34:00

34:00

Struggling with team recognition? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a complex yet common challenge in veterinary practice management: how to implement appreciation programs that resonate with everyone. Inspired by a mailbag letter from a practice leader, they dive into why appreciation programs can s…

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324 - Practice Owner Scoffs At Wage Increases 30:57

2M ago30:57

30:57

In veterinary practices, wage conversations are often challenging but crucial to retaining staff and maintaining a healthy work environment. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a practice manager’s question about advocating for wage increases in a privately owned multi-doctor practice. Their…

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323 - Team Fun Gone Wrong 46:09

2M ago46:09

46:09

Veterinary teams thrive on collaboration, creativity, and problem-solving. But what happens when enthusiasm for a team project meets unexpected concerns? In this episode of the Uncharted Veterinary Podcast, Maria Pirita and Dr. Andy Roark dive into a real-life scenario where a veterinary team’s excitement about a fundraising event is challenged by …

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322 - Inventory Management Scares Me 54:28

2M ago54:28

54:28

This week on the Uncharted Podcast, Stephanie Goss is joined by the incredible Nicole Clausen—spreadsheet enthusiast, inventory guru, and all-around amazing human! We’re tackling a mailbag question about one of the most challenging aspects of veterinary practice management: inventory. Nicole shares her expert tips on organizing chaos, budgeting eff…

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321 - 2025: A Look Ahead 31:39

3M ago31:39

31:39

Ever wonder what the best way to kick off the New Year at your veterinary clinic? Stephanie Goss and Dr. Andy Roark start off 2025 with an inspiring New Year’s Day episode of the Uncharted Podcast. Together, they share actionable advice for veterinary leaders to start the year with intention and focus. Whether it’s recentering on purpose and relati…

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320 - Gifts Under the Tree! 25:11

3M ago25:11

25:11

Dr. Andy Roark, Stephanie Goss and Maria Pirita share nuggets of wisdom as gifts for this veterinary season. In this episode of the Uncharted Veterinary Podcast, our hosts kick off the holiday season with some personal stories and lessons in hopes of helping aspiring leaders grow. Tune in to hear how these helpful management pearls can help your ve…

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319 - Checking In Without Getting Sucked In 1:02:20

3M ago1:02:20

1:02:20

Is it possible to balance veterinary medicine and a life outside of work? In this episode of the Uncharted Podcast, Dr. Stephanie Goss and Dr. Lauren Jones discuss the all-too-common problem of the "nice vet" syndrome - the struggle of wanting to help everyone (clients, team members, and patients) while maintaining a healthy work-life balance. Dr. …

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318 - How Did You Get From Tech to Manager? 1:01:42

3M ago1:01:42

1:01:42

We've got a new office manager who's wondering, what education do I need now that I'm here? Veterinary medicine is a field of lifelong learning, and career paths can zig and zag in unexpected ways. In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by the dynamic Alyssa Mages, CVT, to discuss the many paths to leadership …

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317 - What Do We Do When We Are TOO Slow? 46:51

3M ago46:51

46:51

How do you get your team excited for the mundane, downtime tasks? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a question from a veterinary practice experiencing a slowdown in appointments. Together they discuss the challenges of managing a veterinary team when business is slow, including maintaining team moral…

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316 - Is the Chaos of Practice Ownership Just Part of the Job? 34:07

4M ago34:07

34:07

Do you feel overwhelmed by the challenges of running a successful veterinary practice? You're not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark talks with Rhys Giannarelli, a dedicated practice owner who runs two thriving veterinary clinics. Rhys shares his inspiring story of overcoming common obstacles like operational…

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315 - The New Hire Hurricane Just Hit 53:17

4M ago53:17

53:17

Uh-oh, that new hire that seemed like a dream on paper turned out to be a bit of a nightmare in person! This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive deep into a relatable leadership challenge: what to do when a new team member isn't working out. They explore the importance of setting clear expectations, invo…

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314 - Is Selling To Corporate My Only Option 56:20

4M ago56:20

56:20

In this episode of the Uncharted Veterinary Podcast, Stephanie Goss and guest Bret Halishak discuss the challenges solo veterinary practice owners face when considering their exit strategy, and how to position their practice for future success. Bret provides valuable insights on maximizing practice value, operational efficiency, and the importance …

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313 - When Asking 'Do You Want To Go Home ' Hurts More Than It Helps 43:44

4M ago43:44

43:44

When the clinic schedule looks light, should the practice owner send techs home to save costs—even if it means stretching the remaining team thin? In this episode of The Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a manager’s dilemma: balancing payroll concerns with patient care and staff morale. They share actionable …

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312 - My Practice Owner Spends Too Much Money 50:15

5M ago50:15

50:15

Ever felt caught in the middle when it comes to practice finances? A practice manager wrote in, sharing their frustration with an owner who regularly draws large amounts of money from the business—leaving the practice struggling to cover bills and payroll. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephani…

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311 - Do I Want To Know Why They Are Calling Out 47:15

5M ago47:15

47:15

A practice manager struggles with managing a PTO policy that leads to team members overusing their time off early in the year. In this episode of the Uncharted Podcast, Dr. Andy Roark and practice management super nerd, Stephanie Goss help a practice manager having a hard time balancing their team's use of paid time off (PTO). The manager explains …

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310 - Getting Team Buy - In To Change (A Pet HealthZone® Case Study) 32:26

5M ago32:26

32:26

Change can be scary to vet teams and getting their buy-in takes great skill. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark is joined by Dr. Jules Benson to discuss strategies for change management in veterinary practices. Dr. Benson brings over a decade of executive experience in the pet health insurance industry and a rich ba…

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309 - Can RVTs And VPAs Coexist 47:50

5M ago47:50

47:50

Should veterinary medicine introduce a mid-level practitioner role? With the landscape of veterinary care changing, there's a proposal in Colorado to create a Veterinary Professional Associate (VPA) role, sitting between licensed technicians and veterinarians. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss di…

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308 - Can They Do Homework On The Clock? 49:52

5M ago49:52

49:52

A medical director is having trouble navigating the balance between supporting paraprofessional staff in tech school and ensuring they have the necessary technical skills for their role. In this episode of the Uncharted Veterinary Podcast, Stephanie and Dr. Andy Roark discuss a specific scenario where a veterinary assistant, allowed to study on the…

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307 - Training On 'Emotional Intelligence' Is The WRONG Way To Fix Your Client Service Problem 56:40

6M ago56:40

56:40

A Practice Manager is struggling with younger team members' reactions to client disagreements. The leader is frustrated with the team’s hypersensitivity to client interactions, particularly around money and customer service, which is resulting in feedback that the practice feels cold and transactional. In this episode of the Uncharted Veterinary Po…

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306 - I Hate That The Team Bashes Clients! 46:24

6M ago46:24

46:24

In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team members have started complaining about clients after a recent workflow change. The hosts discuss how small behaviors like eye-rolling and client bashing can create a toxic work environment if left unc…

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305 - Frustrated With Taking Breaks.. And Not Taking Breaks 48:14

6M ago48:14

48:14

A practice manager is frustrated by team members delaying lunches and taking disruptive trips to the breakroom, which leaves the afternoon understaffed and creates tension among the senior team. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Andi Davison tackle a challenging mailbag question: how to manage staff taking brea…

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304 - How Do I Teach Accountability 57:54

6M ago57:54

57:54

A manager with fantastic team leads—dedicated, hardworking, and aligned with the clinic’s mission—struggles to help these leads transition from being top team members to effective leaders who can manage and hold their peers accountable. In this episode of the Uncharted Veterinary Podcast, Andy and Stephanie break down the challenges of shifting fro…

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303 - Schedule Freaks The Team Out 56:36

7M ago56:36

56:36

How do you manage staff anxiety about the upcoming schedule without turning away clients and compromising care? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management super star, Stephanie Goss dive into a mailbag question that resonates deeply with many veterinary teams. A concerned manager writes in about thei…

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302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations 52:27

7M ago52:27

52:27

Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing trend of employees resigning via email or text and the prevalence of job-hopping on resumes. How can we navigate these changing norms without feeling out of touch? In this episode, Maria and Andy explore …

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301 - Out Of Compassion For Clients 49:10

7M ago49:10

49:10

This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss and Dr. Andy Roark tackle a common challenge faced by veterinary practice teams: how to improve emotional intelligence and client compassion when deali…

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300 - We Want Them To Love Their Jobs, Is That Too Much To Ask 1:01:05

7M ago1:01:05

1:01:05

A young practice manager is struggling to maintain the momentum and enthusiasm of a high-quality team that, after an initial burst of energy, has started to settle into complacency. Despite intentional efforts to create a strong culture, clear pay scales, and a supportive environment, the leadership team is finding it difficult to inspire the same …

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299 - When Layoffs Hit Hard With Rebecca Rose 47:22

8M ago47:22

47:22

This Practice Manager, like many, is not looking forward to letting someone at their practice go but what makes this particularly challenging is that this person has already expressed financial concerns. This week, Stephanie Goss is joined by Rebecca Rose, an RVT, CCC (Certified Career Coach), and CPEP (Certified Peaceful Euthanasia Professional), …

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298 - Managing A Perfectionist 1:00:53

8M ago1:00:53

1:00:53

This manager faces challenges with constant corrections from a perfectionist team member, causing tension within the team. Dr. Andy Roark and Stephanie Goss dive deep into managing perfectionist tendencies in a veterinary setting, highlighting the importance of empathy, open communication, and objective management. They explore how the veterinary e…

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297 - Assoc. Didn't Do Anything Wrong 1:02:58

8M ago1:02:58

1:02:58

A practice owner is struggling how to communicate taking responsibility even when they didn't do anything wrong. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough mailbag question from a practice owner dealing with a post-surgery complication. After a routine spay, a client reported swelling at th…

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296 - Transitioning From Peer to Leader 1:01:41

8M ago1:01:41

1:01:41

A veterinary professional who recently stepped into the role of tech team lead is facing the challenge of earning their team's trust while aligning with the practice owner's vision. In this episode of the Uncharted Veterinary Podcast, practice management super nerd, Stephanie Goss is joined by guests Tyler Grogan and Kelsey Beth Carpenter. Join the…

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295 - Help! I Have A Micromanaging Manager 57:08

8M ago57:08

57:08

This medical director is struggling with a micromanager who is now overstepping on the medicine side of the practice. Dr. Andy Roark and practice management super nerd, Stephanie Goss take on this mailbag to help a team member deal with a manager that makes jokes about being the boss and making the decisions. The rest of the team finds it more thre…

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294 - Old Skool Medicine Makes Me Cringe 46:14

9M ago46:14

46:14

A veterinary professional who thought they found their dream clinic is starting to see some old-fashioned medicine that needs to go. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss address a mailbag letter from a new team member at a rural practice who is alarmed by outdated and unsafe medical practices. Conce…

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293 - Our Boss Refuses To Hire 54:13

9M ago54:13

54:13

This clinic is struggling with big changes, leading to being short-staffed, and the kicker? The boss simply cannot hire right now. This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss address a mailbag letter from a practice trying to maintain high-quality care after losing team members, leaving them as a single-doctor p…

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292 - Helping Vets Balance Wellbeing & The Practice Needs 59:42

9M ago59:42

59:42

How do we balance supporting the team’s well-being with the demands of running a successful veterinary practice? This week on the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss navigate these choppy waters, helping listeners find the perfect balance between personal and business needs. They dive into the importance of using varied measuring s…

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291 - Speak The Team Language 51:01

9M ago51:01

51:01

The practice manager at this clinic struggles between business operations and team communication. Dr. Andy Roark and Stephanie Goss address a mailbag question from a medical director struggling with a practice manager who excels in metrics but falters in team interaction. Andy and Stephanie dive into the friction often seen between the business and…

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290 - My Boss Oversteps Boundaries 58:14

10M ago58:14

58:14

An associate veterinarian who loves their job, is struggling with a practice owner's overbearing management style that pushes the boundaries of work-life balance. The team receives numerous emails and texts on their days off, and the feedback is often negative and micromanaging, creating a stressful work environment. Dr. Andy Roark and practice man…

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289 - Do Wellness Plans Make Sense For You 1:03:21

10M ago1:03:21

1:03:21

Shawna Castillo, Director of Care Plans at Otto, joins us to tackle a critical question from a practice manager struggling with client credit limitations. Despite offering CareCredit, Scratchpay, and VetBilling, many clients still face challenges. The burning question: How do we design wellness plans in a way that is not going to make my team or my…

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288 - Does Anyone Care About The Details 54:43

10M ago54:43

54:43

A frustrated veterinary practice leader wonders why it seems like the details no longer matter to their team. This week on the Uncharted Veterinary Podcast, Practice Management expert Stephanie Goss and Dr. Andy Roark tackle their shortest mailbag question ever: does anyone care about the details? Together, they work through the headspace behind th…

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287 - Doctor Development - New Grad And Established Associate 51:15

10M ago51:15

51:15

This practice owner aims to develop a plan for both a new, eager graduate and an established associate who is less enthusiastic about development. Dr. Addie Reinhard, CEO of MentorVet, joins Dr. Andy Roark on this week's podcast to tackle this unique challenge. Dr. Reinhard brings a wealth of expertise to the conversation, as the founder of MentorV…

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286 - We Need A Call - Out Policy 53:18

11M ago53:18

53:18

An associate is struggling with their perception that the management team is not holding an otherwise exceptional team member accountable for excessive call-outs, resulting in gaps in coverage. This week on the Uncharted Podcast, Stephanie Goss and Dr. Andy Roark respond to an email signed from "A motivated associate who needs my support team to sh…

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285 - We Can't Get Clients In 54:19

11M ago54:19

54:19

Clients are feeling extremely frustrated by not being able to get seen with a sick pet quickly enough for their liking and unfortunately, the front desk is taking the brunt of the client frustration. This week on the Uncharted Podcast, Stephanie Goss and Dr. Andy Roark jump headfirst into another mailbag episode. They received an email from a pract…

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