พอดคาสท์ The ITIL Experts ชั้นนำ (2024)

Want to find out more about what a company with a name like Pink Elephant has to teach organizations about managing IT? Go straight to the source! In this interview with David Ratcliffe, President of Pink Elephant, Executive Consultant and ITSM guru Troy DuMoulin digs deep to find out more about Pink Elephant including how they have been involved w…

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Pink Elephant: Optimizing Process Speed Through Value stream Mapping 31:08

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9+ y ago31:08

31:08

Want to find out more about what a company with a name like Pink Elephant has to teach organizations about managing IT? Go straight to the source! In this interview with David Ratcliffe, President of Pink Elephant, Executive Consultant and ITSM guru Troy DuMoulin digs deep to find out more about Pink Elephant including how they have been involved w…

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PR61 - Optimizing Process Speed Through Value stream Mapping 31:09

9+ y ago31:09

31:09

Practitioner Radio Episode 61.โดย Pink Elephant

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PR60 - The 3 Architectures of A Service Based Organization 23:14

9+ y ago23:14

23:14

Practitioner Radio Episode 60โดย Pink Elephant

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PR59 - LeanIT Gaining Sr. Leadership Buy in 23:14

10y ago23:14

23:14

Practitioner Radio Episode 59โดย Pink Elephant

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PR58 - The IT Factory – Craft or Utility 23:14

10y ago23:14

23:14

Practitioner Radio Episode 58โดย Pink Elephant

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PR57 - The Power Of Simulations For Experiential Learning 23:14

10y ago23:14

23:14

Practitioner Radio Episode 57โดย Pink Elephant

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PR56 - IT Asset Management 23:14

10y ago23:14

23:14

Practitioner Radio Episode 56โดย Pink Elephant

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PR55 - Pink14 Live Show 23:14

10y ago23:14

23:14

Practitioner Radio Episode 55โดย Pink Elephant

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PR54 - It's A Connected World And So Are You 23:14

10y ago23:14

23:14

Practitioner Radio Episode 54โดย Pink Elephant

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PR53 - Top Shows of 2013 23:14

10y ago23:14

23:14

Practitioner Radio Episode 53โดย Pink Elephant

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PR51 - Geeking Out On CMDB Object Models 23:14

10+ y ago23:14

23:14

Practitioner Radio Episode 51โดย Pink Elephant

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PR52 - DevOps and ITSM 23:14

10+ y ago23:14

23:14

Practitioner Radio Episode 52โดย Pink Elephant

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PR49 - Effective IT Governance with COBIT 5 23:14

10+ y ago23:14

23:14

Practitioner Radio Episode 49โดย Pink Elephant

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PR50 - The Ins and Outs of Process Assessments 23:14

10+ y ago23:14

23:14

Practitioner Radio Episode 50โดย Pink Elephant

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PR48 - ITSM Roadmap Planning 23:14

10+ y ago23:14

23:14

Practitioner Radio Episode 48โดย Pink Elephant

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PR46 - Reversy! Maturity Levels For Big Data 23:14

10+ y ago23:14

23:14

Practitioner Radio Episode 46โดย Pink Elephant

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PR47 - Basic Building Blocks For Service Desk 23:14

10+ y ago23:14

23:14

Practitioner Radio Episode 47โดย Pink Elephant

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PR45 - Service Based Costing 23:14

11y ago23:14

23:14

Practitioner Radio Episode 45โดย Pink Elephant

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PR44 - Standard Process VS Case Management 23:14

11y ago23:14

23:14

Practitioner Radio Episode 44โดย Pink Elephant

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PR42 - Becoming A Change Agent 23:14

11y ago23:14

23:14

Practitioner Radio Episode 42โดย Pink Elephant

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PR43 - Major Incident and Root Cause Analysis 23:14

11y ago23:14

23:14

Practitioner Radio Episode 43โดย Pink Elephant

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PR41 - The Evolution and Children of Service Level Management 23:14

11y ago23:14

23:14

Practitioner Radio Episode 41โดย Pink Elephant

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PR40 - Using Agile SCRUM For ITSM Projects 31:22

11y ago31:22

31:22

Practitioner Radio Episode 40โดย Pink Elephant

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PR39 - Service Orchestration 24:15

11y ago24:15

24:15

Practitioner Radio Episode 39โดย Pink Elephant

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PR38 - Pink13 Show Preview 29:59

11+ y ago29:59

29:59

Practitioner Radio Episode 38โดย Pink Elephant

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PR37 - Managing Trains through Tunnels 31:58

11+ y ago31:58

31:58

Practitioner Radio Episode 37โดย Pink Elephant

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PR35 - Customer Self Service 29:13

11+ y ago29:13

29:13

Practitioner Radio Episode 35โดย Pink Elephant

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PR36 -PR Radio 2012 Top Shows Review 33:30

11+ y ago33:30

33:30

Practitioner Radio Episode 36โดย Pink Elephant

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PR34 - Online Learning and Emerging Trends 28:58

11+ y ago28:58

28:58

Practitioner Radio Episode 34โดย Pink Elephant

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PR33 - ITSM Is Just BSM with IT Examples 30:20

11+ y ago30:20

30:20

Practitioner Radio Episode 33โดย Pink Elephant

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PR32 - Project and Change Management Integration 30:55

11+ y ago30:55

30:55

Practitioner Radio Episode 32โดย Pink Elephant

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PR31 - Experiential Learning and Simulations 28:15

11+ y ago28:15

28:15

Practitioner Radio Episode 31โดย Pink Elephant

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PR30 - Global Process 30:52

11+ y ago30:52

30:52

Practitioner Radio Episode 30โดย Pink Elephant

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PR29 - Justifying Service and Process Improvement 28:21

12y ago28:21

28:21

Practitioner Radio Episode 29โดย Pink Elephant

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PR28 - The Role of The Service Owner 29:20

12y ago29:20

29:20

Practitioner Radio Episode 28โดย Pink Elephant

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PR27 - Dealing with Rogue Support Agents 27:17

12y ago27:17

27:17

Practitioner Radio Episode 27โดย Pink Elephant

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PR26 - Distributed Service Desk Strategies 30:18

12y ago30:18

30:18

Practitioner Radio Episode 26โดย Pink Elephant

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PR25 - Communication and Education Planning 30:10

12y ago30:10

30:10

Practitioner Radio Episode 25โดย Pink Elephant

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PR24 - Problem and Availability Management The Conjoined Twins 30:13

12y ago30:13

30:13

Practitioner Radio Episode 24โดย Pink Elephant

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PR23 - Demand Channels 29:01

12y ago29:01

29:01

Practitioner Radio Episode 23 - Establishing formal, tiered and managed channels for Demand intake is critical for Business and IT Strategy Integration.โดย Pink Elephant

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PR22 - The Service Management Office 2.0 (Live From Pink12) 23:20

12y ago23:20

23:20

Practitioner Radio Episode 22 (Live From Pink12) - Join Chris and Troy as they discuss the role of the Process Owner and the evolution of a new functional group called the Service Management Office.โดย Pink Elephant

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PR21 - Culture and ITSM Transformation Projects 28:00

12y ago28:00

28:00

Practitioner Radio Episode 21 - Join Chris and Troy as they discuss the difference between behaviour and cultural change and why understanding your cultural environment is a critical success factor for your ITSM project.โดย Pink Elephant

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PR20 - Deploying vs Documenting Processes 34:08

12+ y ago34:08

34:08

Practitioner Radio Episode 20 - Join Chris and Troy as they explore the practical aspects of what it truly takes to adopt ITSM practices and how documenting versus deploying processes are two very different objectives.โดย Pink Elephant

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