Show Notes: This first episode in 2024 is all about Sugar New Year’s resolutionideas. Level up your new year with several tips to make your Sugar Instanceshine and help your users excel. The links below were referenced in thisepisode. Release Central (SugarClub)SugarOutfitters Data Quality

Show Note: During the holiday season, thisepisode focuses on appreciation. In the US, it's Thanksgiving. It is a timethat we focus on appreciating our friends and family. But, it should also be atime we start reflecting on the past year and recognize those whom we need toshow appreciation.

Show Notes: This episode covers common issuesusers have and how you can troubleshoot them. Steps and tools that help youtroubleshoot. Clearing Browser Cache Performing a Quick Repair & Rebuild Troubleshooting Being Unable to Log In to Sugar

Show Notes: In this Halloween Episode, we’ll exploreseven things you might now have known you can do to improve your user’s experience in Sugar. All the links below are mentioned in the episode. Amazon Web Services Supported Platforms Page Sugar Application Guide – Email Archiving SugarCRM Mobile App DocuSign Documentation DocuSign website License …

In this episode, we'll explore what it means to manage users in Sugar. We also provide examples of how to track your user requests in Sugar and how to help your users use Sugar more easily. Users, Teams, and Roles Help Articles

Show Notes: In this episode, we discuss SugarClub with our special guest, Alex Nassi, SugarCRM’s Digital CX Operations Director. Alex discussedthe following topics: Why use SugarClub, Updates and upgrades, What’s coming in the future, and How to get involved in a community. He also shares his experience at a recent conference with other community m…

Show Notes: This episode provides an overview of version 13.1 or Q3 2023 Release. We review two major changes in this release and supply the links below for more learning. v. 13.1 Release Notes – Sell v. 13.1 Release Notes – Serve What to Expect When Upgrading to 13.1 Tile View Improvements Video Dashboard Filtering Capabilities Video Image of Pipe…

Show Notes: In this SugarU Admins Podcast, we discuss the biggest mistake an admin makes is… Not asking WHY. We answer why it is important and how it helps you as an admin better help your organization.

Show Notes: This episode is for Admins hosting Sugar On-Prem or On-the-Cloud getting ready to upgrade to version 13.0 or Q2 2023 Release. We review what’s included in this release to help prepare yourself and your Sugar users for what’s changed. Feature Disparity Between 12.3.0 and 13.0.x: For customers who are upgrading to 13.0.x from 12.3.0 Featu…

Show Notes: In this episode, we review ten posts from SugarClub from last quarter that you don’t want to miss. This episode will hopefully entice you to look at one or all of these post links listed below. Social Club Event: All About Upgrades – SugarCloud & On-site – April 27 at 10:00 Am Eastern Time (US & Canada) Developer Office Hours – Session …

Show Notes: In this episode, we discuss the new changes in the Q1 2023 or version 12.3 release for Sugar Sell and Server. Wow! The User Interface looks so sweet! Listen for the additional resources available for this release, including the upcoming Release Week on SugarClub starting on January 23rd. Release Notes for Sugar Sell Release Notes for Su…

Show Notes: In this holiday-themed episode, we discuss how to show thankfulness to your customers (an organization’s assets) and your valuable employees. Happy Holidays from SugarU!

Show Notes: Presenting online to remote audiences requires different approaches and tools than those for delivering the same slides in person. This session will help you maximize your effectiveness when creating and delivering engaging presentations online to remote audiences. Participants will learn how to: Efficiently outline and prepare content …

Show Notes: In this episode, I’m going to talk about the skills you should look for in a new Sugar Admin. Whether you need to hire another Admin because you’re just starting with Sugar or you need a second or third Sugar Admin, hopefully, the skills shared with you in this episode will help you write a job description and interview candidates. Do I…

Show Notes: In this episode, we highlight the GROW Adoption Framework that’s available in SugarClub to you identify where you are in your journey and provide guidance and resources to help you advance through each phase. We want to help you get your adoption garden growing! Why Adoption Matters People, Process, & Technology What adoption stage are …

Show Notes: Many customers have asked “So, what’s team-based permission, again?” in Sugar and how does it work. This episode explores what team-based permission is and how you might want to use it to help your sales or support teams. We also give an overview of Teams and Roles in conjunction with team-based permissions, since they all work together…

Show Notes: In this episode, we discuss how the self-service customer portal is just a part of the solution for your customer experience. We talk about what self-service means to your customer and you and how it can be configured to best meet your ideal customer experience. Sugar Serve Demo (with self-service portal) Quick Video: How to Configure t…

Show Notes: In this episode, we review 10 posts from SugarClub from last quarter that we don’t want you to miss. This episode will hopefully entice you to take a look at one or all of these post links listed below. New Quick Video – Using Advanced Forecasting and Pipeline Analytics in Sugar Sell by Olivia Englehart 6 Successful Tips to Creating an …

Show Notes: In this episode, we explore the improvements and enhancements in the Q3 2022 or version 12.1 release. This is a cloud-only release, but these features will be available for on-premise customers in the next major release. In this podcast episode, we provide only the top or major changes in the release. Please refer to the links below for…

In this episode, we talk with Olivia Englehart from SugarU about the Sugar Market and Sugar Sell integration. She explains who, what, when, where, and how to implement these two products together. SugarCRM Services Sugar Market Sugar Sell SugarU Course – How Sugar Market and Sugar Sell Work Together

In this episode, we talk about Hint. What is it? How can it benefit your organization? What you’ll need to do to make it work and how your users can use it. It’s a great tool to help our users spend more time on what they do best – building customer relationships instead of doing research. Request a Hint Demo Hint Installation and Administration Gu…

Show Notes: In this episode, we speak with Matt Marum about SugarOutfitters. Starting with what SugarOutfitters is, how it can benefit your organization, the kinds of tools available, cost, support, and the difference between our old marketplace and SugarOutfitters. We referenced the links below in the podcast. SugarOutfitters on SugarClub SugarOut…

Show Notes: In this episode, we explore the DocuSign and Cloud Drive integration now in Sugar. Refer to the links below for more information on the step-by-step instruction on how to configure and set up these two integrations referenced in the podcast. Configuring Sugar’s DocuSign Connector Integrating the DocuSign for End Users Integrating with G…

Show Notes: In this Podcast episode, we review the Q2 2022 a.k.a v.12.0 release features and enhancements that affect Sugar Sell, Serve, and Enterprise. We review the top five changes in version 12.0, but all release materials are found in the links below. Q2 2022 (v. 12.0) Release Notes Application Guide Administration Guide Editing Preview View L…

Show Notes: In this episode, we recap the last quarter’s interesting finds in SugarClub. For the last quarter, there’s a ton to talk about. Our community has been busy typing, they are burning up the keyboards and posting new information for the rest of us. Check out the links below referenced in this episode. Product Updates: Sugar Serve Q1 2022 i…

Show Notes: In this podcast episode, we review how to choose the right Sugar Administrator. We started by defining what a Sugar Administrator is, reviewing the qualities of an admin, explaining how many admins are needed, discussing Sugar Care Services, and finally reviewing what you need to do if you’re selected as the admin for your organization’…

**The Customer Journey Plug-in is now named Sugar Automate. (updated 4/8/2022) In this episode, we discuss: · What is the Customer Journey Plug-in (CJP)? · How it benefits your organization. · What you’ll have to do, as the Sugar Admin, to make it work in your Sugar Instance? · What are the high-level steps to Creating a Customer Journey Template? …

Show Notes: In this episode, we have a special guest, Dan Godwin, who will help us understand the SugarCRM Support Team’s role and how they can help you. We review the support offerings, holidays, SLAs, the Case Portal, and Bug Tracker. The links below are referenced in the episode to learn a bit more about support. SugarCRM Support Team email: sup…

This episode talks about the powerful Service Console available to your customer service agents in Sugar Serve. We define what the Service Console is and its basic functionality. And we explain its benefits and how it can improve your Customer Service department’s focus on the customer and make sure they are not neglected. How to Configure the Serv…

Show Notes: In this episode, we discuss the top 5 changes in User Experience for Admins in version 11.3 or Q1 2022 Release. We discuss each new feature and how it can benefit you. Also check out the links below to the associated Release Notes and Product Guides to see other enhancements and new features in other areas of Sugar. v. 11.3 Release Note…

Show notes: This episode reviews the New Calendar (Sidecar Calendar) and Doc Merge that came out in version 11.2 for Sugar Sell and Sugar Serve. The benefits and major features of both features are reviewed. Please use the links below to find more detailed information on how to create a calendar and merge documents. Sidecar Calendar Application Gui…

In this holiday episode, we count down our top 10 favorite tips for Sugar Admins. All the links to each tip are below. Hope you have a wonderful holiday season and see you next year for another season of the SugarU Podcast. SugarU Feedback & Questions Email: university@sugarcrm.com Links to Top 10 Favorite Sugar Admin Tip of 2021: How to Build Dash…

Show notes: This episode is all about Action Buttons introduced in version 11.1 for Sugar Serve, Sell, and Enterprise. We review the 6 different action button options and provide real-life examples for each. We hope this episode encourages you to think about ways you can use action buttons in your instance of Sugar. SugarU Feedback & Questions Emai…

In this episode, we discuss customer service gratitude. We review when and how to demonstrate appreciation for your customers not just during the holiday season but all year around. And we also announce our top five submissions to the SugarU Best Practice Giveaway. SugarU Feedback & Questions Email: university@sugarcrm.com Application Guide Enterpr…

In this episode, we discuss nine features in your admin toolbox that allow you to configure and customize your instance of Sugar to meet your organization’s needs. You have control. These tools are available in the Developer Tools panel to help you configure your instance of Sugar within the user interface (without touching the code) and using the …

Have you heard of SugarBPM? It’s SugarCRM’s business process application. In this episode of SugarU Podcast, we discuss what SugarBPM is, the benefits of SugarBPM, and what information to gather when someone approaches you from your organization to create a new workflow. Don’t forget about the SugarU Best Practice Giveaway idea here. Win a free Sug…

In this episode, we talk about SugarClub and what a resource it can be for a new admin. We review the … · 5 ways to get you started using SugarClub, · how to earn points and what you can do with them, · how to engage, learn, and explore SugarClub, and · introduced the Adoption section. SugarClub: https://sugarclub.sugarcrm.com/ SugarClub Site Terms…

In this episode, we talk about the Sugar Administration Specialist Exam. We review the purpose and benefits, the exam specifics, how to register, how to prepare, and explored the topics and objectives of the exam. Refer to the links below to access more information about all the certification programs, sample exam questions, purchasing the exam, re…

In this podcast episode, we review five major features and what you need to configure, set up, or adjusted in Sugar Serve to take advantage of the benefits they offer your end-users. We also are announcing a giveaway in this episode. Listen to find out how you can win a free SugarU class. Below are links mentioned in this podcast episode that you m…

Show Notes: In this episode, we review the Q3 2021 a.k.a v.11.1 release features and enhancements that affect Sugar Serve. This release is only available for SugarCloud deployments, which means SugarCRM is hosting the instance. Not every single feature and enhancement will be covered, only the most important ones. But, please refer to the links bel…

Show Notes: For the fifth episode of the SugarU Podcast, we discuss with special guest Brie Rowe the upcoming ClubZone event. We review the what, when, and where of the ClubZone. As, Director of SugarUniversity, Brie is a part of the team helping to plan the event. one of the ones in charge of the event. This free customer event is now accepting pr…

For the fourth episode of the SugarU Podcast, we review several importing of data in Sugar best practice. One of the first challenges in implementing Sugar when moving from a previous CRM system is to migrate your existing data to Sugar. This episode walks through some best practices that you can use to move external data into Sugar. sugarclub Trai…

Show Notes In Episode 3, we review 6 critical configurations to quickly get your team using Sugar. These items are by no means is a comprehensive list. After all, every Sugar implementation is different. One size will never fit all. The idea here is to point you in the right direction for your first steps. 1. Core Settings https://tinyurl.com/4tk5h…

Show Notes: Episode 2 is about defining what a Target, Lead, and Contact records are in Sugar sprinkled with best practices and important admin configurations. Hopefully, after listening to this podcast episode you’ll have a better understanding of these three modules and how they work together. sugarclub Training & Certification: https://sugarclub…

Show Notes: For the first episode of the SugarU Podcast, we explore the idea of using Team Huddles to drive Sugar user adoption. We share the how, when, where, and what of team huddles. Hope you enjoy it! sugarclub Training & Certification page: https://sugarclub.sugarcrm.com/learn Feedback - Email: university@sugarcrm.com Latest Release Notes: htt…

Show Notes: Welcome to the SugarU Podcast designed for SugarCRM Administrators to inform, excite, and teach them about all the sensational ways we can help them be champions for success. sugarclub Training & Certification: https://sugarclub.sugarcrm.com/learn Feedback - Email: university@sugarcrm.com…