พอดคาสท์ ServiceNow ชั้นนำ (2025)

1
Fall 2025 Data & Analytics trends with Sanjeev Mohan 59:15

3d ago59:15

59:15

Tim and Juan chat with the honest no-bs analyst Sanjeev Mohan to discuss the latest trends in the data & analytics space. We go over the vendor unification, the focus on semantics and metadata, what trends have survived and much more. See omnystudio.com/listener for privacy information.โดย ServiceNow Community Podcasts

1
AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework 19:02

9d ago19:02

19:02

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscap…

1
ServiceNow Named a Leader in Business Orchestration Automation Technologies 14:55

10d ago14:55

14:55

In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’…

1
TAKEAWAYS - Fall 2025 Data & Analytics trends with Sanjeev Mohan 4:59

4d ago4:59

4:59

Tim and Juan chat with the honest no-bs analyst Sanjeev Mohan to discuss the latest trends in the data & analytics space. We go over the vendor unification, the focus on semantics and metadata, what trends have survived and much more. If you like this short takeaway episode, you should listen to the full episode. See omnystudio.com/listener for pri…

1
AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework 19:02

9d ago19:02

19:02

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscap…

1
Driving Transformation and Innovation at Ricoh Europe: Navigating Change, AI, and the Future of Work 28:41

10d ago28:41

28:41

In this episode of the ServiceNow UK&I Executive Circle Podcast, host Kat Finch speaks with Nick Pearson, CIO of Ricoh Europe, about how the company has successfully evolved from a traditional manufacturer to a technology-driven services business. Nick discusses the complex macro trends impacting European organisations, from shifting business model…

1
A Career Conversation with Dharti Shah 42:26

10d ago42:26

42:26

In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti’s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism sp…

1
CIOs, It’s Time for a Tech Debt Intervention (Caleb Hammer Style) 19:40

10d ago19:40

19:40

If Caleb Hammer hosted a show for CIOs, this would be the episode. 💥 Kat and Pete sit down to deliver the roast every IT leader needs - unpacking how technical debt quietly drains innovation, creates risk exposure, and costs you 27% interest on every “quick fix”. In this episode: 🚨 Why tech debt isn’t an IT issue - it’s an organizational problem 💸 …

1
Season 10 Premiere: Juan and Tim revisit 5+ years of Data 1:01:37

11d ago1:01:37

1:01:37

After 5 years of doing the podcast, time to revisit the past. Juan and Tim look at where this all started, how we are making progress in data, and where is history repeating itself. Listen for some #HonestNoBS takes about the data world! See omnystudio.com/listener for privacy information.โดย ServiceNow Community Podcasts

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Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack 23:27

19d ago23:27

23:27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care…

1
Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack 23:27

19d ago23:27

23:27

In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care…

1
RaptorDB in Full Flight with Luis Carril and Thomas Richter 51:54

23d ago51:54

51:54

This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while sta…

1
Meet the Web Agents with Jingfei Chen 35:16

23d ago35:16

35:16

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, w…

1
From Service to Strategy: How Kerry Group is transforming employee experience with AI and GBS. 24:19

23d ago24:19

24:19

In this episode of the ServiceNow Executive Circle Podcast, Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, shares her journey and insights on transforming HR service delivery through technology, automation, and AI. Drawing from over two decades at Kerry, Jackie discusses the evolution of their Global Business Services …

1
You Can’t Buy Transformation: Why Toxic Leadership Kills Great Tech 19:49

26d ago19:49

19:49

You can buy the best platform, hire the best consultants, and build the best plan - but if your leadership is flaky and your culture is toxic, all you’ve upgraded is your failure rate. In this episode of The Change Agents, Kat and Pete unpack why culture is the operating system of every transformation -and why leadership is the version update that …

1
Your Guide to Hacktoberfest 2025 41:33

2M ago41:33

41:33

In this Advocate-only special, Lauren is joined by fellow team members, Earl Duque and Laszlo Balla, to dive deep into the big, upcoming month-long event: HACKTOBERFEST! From the history of ServiceNow's involvement to what participants can expect this year, they covered everything in detail in hopes that you will take to your keyboard and join in o…

1
New Accessibility Tools and Updates with Dr. Alaina Beaver 22:52

2M ago22:52

22:52

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in access…

1
New Accessibility Tools and Updates with Dr. Alaina Beaver 22:52

2M ago22:52

22:52

Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in access…

1
Shooting for Rising Star with Hardit Singh 43:37

2M ago43:37

43:37

Welcome to Break Point: the ServiceNow Developer Podcast! Join host, Lauren McManamon, and guest, Hardit Singh, as they dive into ServiceNow’s Rising Star program - how it supports new contributors, builds community, and opens doors to future MVP recognition. Hardit shares his journey from early content creation to becoming a Rising Star, along wit…

1
Innovation vs Transformation: What’s the Difference? 16:34

2M ago16:34

16:34

What’s the real difference between innovation and transformation—and why do so many leaders get it wrong? 🤔 In this episode, Kat and Pete break it down with simple analogies (including The Wizard of Oz 👠), real-world examples like Kodak, Netflix, and Uber, and a few laughs about gym memberships and ruby slippers along the way. Key insights you’ll l…

1
ServiceNow Store Highlights (SSH) v20250909 8:45

2M ago8:45

8:45

In this SSH episode I review 37 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compatibility #releasenotes #fixes All applications in…

1
The Power of Customer Feedback | AI Control Tower & ServiceNow University 23:59

2M ago23:59

23:59

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies …

1
The Power of Customer Feedback | AI Control Tower & ServiceNow University 23:59

2M ago23:59

23:59

Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies …

1
ServiceNow Store Highlights (SSH) v20250902 11:03

2M ago11:03

11:03

In this SSH episode I review 46 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compatibility #releasenotes #fixes All applications in…

1
AI That Actually Works: Turning ServiceNow From “Implemented” to “Impactful” 27:39

2M ago27:39

27:39

Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow or…

1
ServiceNow Store Highlights (SSH) v20250829 31:37

3M ago31:37

31:37

In this SSH episode I review 113 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compatibility #releasenotes #fixes All applications i…

1
Lauren's Crash Course on Content Creation 38:59

3M ago38:59

38:59

In this solo episode, Lauren shares a practical crash course on getting started with content creation as a ServiceNow developer. From choosing your audience and generating ideas to scripting, recording, editing, and promotion, she breaks down simple, low-cost strategies to help you create engaging, consistent content. ⏱️ Timestamps 00:00 Introducti…

1
The Unsung Heroes of Digital Transformation | Why “Becky in Finance” is the Real Change Agent 17:07

3M ago17:07

17:07

When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement teams, and legal advisors. In this episode, Kat and Pete dive into why transformation only sticks when organisations empower these unsung heroes. From empl…

1
Governing AI at Scale – Welcome to AI Control Tower 24:15

3M ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

1
Governing AI at Scale – Welcome to AI Control Tower 24:15

3M ago24:15

24:15

Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings…

1
ServiceNow Store Highlights (SSH) v20250812 13:09

3M ago13:09

13:09

In this SSH episode I review 39 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compatibility #releasenotes #fixes All applications in…

1
Fore! Mindset Shifts That’ll Change Your Game 22:34

3M ago22:34

22:34

Kat and Pete take to the Melbourne office golf course to discuss four game-changing shifts in how organisations are thinking about the role of technology - because nothing says “serious business” like holding a putter while talking about AI. In between questionable golf swings and champagne references, they share real stories from the field, ideas …

1
ServiceNow Store Highlights (SSH) v20250805 11:42

3M ago11:42

11:42

In this SSH episode I review 34 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compatibility #releasenotes #fixes All applications in…

1
Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

3M ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

1
Welcome to Horizon - with Brian Zaik and AJ Siegel 27:24

3M ago27:24

27:24

In this episode, get introduced to ServiceNow's latest offering, Horizon, the source of truth for experience design at ServiceNow, empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discu…

1
Understanding Agentic AI with Rita Castillo 27:17

3M ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

1
Understanding Agentic AI with Rita Castillo 27:17

3M ago27:17

27:17

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from …

1
C3 and the Future of Mobile on ServiceNow with David Murch 44:57

4M ago44:57

44:57

Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mo…

1
ServiceNow Store Highlights (SSH) v20250729 13:42

4M ago13:42

13:42

In this SSH episode I review 67 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compatibility #releasenotes #fixes All applications in…

1
GenAI: Hype, Hope, Happening, or Here to Stay? 26:59

4M ago26:59

26:59

We all know someone who thinks GenAI can do literally everything (probably the same person who says “let’s circle back” in every meeting). 🙄 In our latest episode, Pete & Kat dive into: ✅ Why “AI-washing” is the new greenwashing ✅ Use cases that ACTUALLY matter (and save your weekends!) ✅ How guardrails and trust will make or break your AI strategy…

1
ServiceNow Store Highlights (SSH) v20250722 14:16

4M ago14:16

14:16

In this SSH episode I review 74 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compatibility #releasenotes #fixes All applications in…

1
ServiceNow Store Highlights (SSH) v20250715 18:30

4M ago18:30

18:30

In this SSH episode I review 143 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compatibility #releasenotes #fixes All applications i…

1
The great CRM unbundling: Do we even need one system to rule them all? 24:21

4M ago24:21

24:21

Did your CRM promise a utopia but delivered a fancy Rolodex with a UX degree? Join Pete and Kat as they bravely poke the sacred cow of CRM and ask the tough questions like: ❓ Why does your telco need seven days and a séance to fix your modem? ❓ Why does your virtual agent sound like a confused intern filling out a colour chart? ❓ And why does it st…

1
Behind every click is a human: an interview with former Global Head of Digital for the Virgin Group 38:21

4M ago38:21

38:21

In this episode of the ServiceNow Executive Circle podcast, Kat Finch sits down with Alex Hunter — global brand expert and former Global Head of Digital at Virgin Group — for a fast-paced, deeply insightful conversation on customer experience, AI, and why brand trust still matters more than ever. Drawing on stories from his time launching Virgin Am…

1
ServiceNow Store Highlights (SSH) v20250708 17:37

4M ago17:37

17:37

In this SSH episode I review 29 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease #feature #compatibility #releasenotes #fixes All applications in…

1
ServiceNow University and Jayney Howson - Unlocking Talent Transformation 17:38

5M ago17:38

17:38

ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovati…

1
ServiceNow University and Jayney Howson - Unlocking Talent Transformation 17:38

5M ago17:38

17:38

ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovati…

1
Voice AI and the Future of Customer Engagement with 3CLogic 48:49

5M ago48:49

48:49

In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can str…

1
Are We Still Ignoring The People Part? 23:49

5M ago23:49

23:49

PSA for anyone still thinking transformation = tech upgrade: You’re doing it wrong! Join Pete and Kat as they kick off The Change Agents Podcast with a spicy convo on why people are the real engine of transformation. From HR to the help desk, they're putting the human back in the digital. Expect: 👩‍💻 A reality check on tech-led change 🧠 Why underst…

1
What to Expect at CreatorCon India with Mark Obee 29:36

5M ago29:36

29:36

Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can g…

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