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Service Industry Podcast
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Service Industry Podcast

Service Industry Podcast by Matt Smith

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The Service Industry Podcast is built for business owners and entrepreneurs who are looking to go deep into learning how to grow their business. In this podcast we talk systems, marketing, growth, business development, opportunity, employees, and more. Bringing on some of the best talent in the world to share their experiences with you to help you avoid costly mistakes and to live a better life.
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Service Industry Success
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Service Industry Success

Brian Harding

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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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Career bartenders Mike Vanderbilt and Ashley Karasoff dive into the good, the bad, and the ugly of the service industry from the front of house all the way to the back of house. With over two decades of experience behind the bar, the two hosts talk shop over a couple cocktails sure to entertain anyone who's worked service or ever eaten in a restaurant.
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Hello there and welcome to our new service industry podcast BarCode TSI, where we discuss all things service industry related. We interview bartenders, servers, managers, and owners of bars, restaurants, nightclubs, and more. Our purpose is to shed some light on topics we all run into while doing our job. Some are fun, and some are hideous, but all are relevant to what we do on a daily basis. Even when we’re off the clock trying to enjoy our own time being served, we still end up busing our ...
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“No, You May Not” was born after what was initially supposed to be a five minute exercise in podcasting was accompanied with a bottle of wine and an axe to grind with the Karens, Debbies, Chads, and Keiths of the world. Ninety minutes later, we had our podcast. (Actually, that’s not entirely true. We needed to go back and re-record something reasonably shorter for handing in.)
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Charlie Munger – one of the smartest business people to ever live – died last week at 99 years old. Given how brilliant and generous he was in teaching, I thought it would be appropriate to remember Mr. Munger by sharing the two greatest lessons I think he shared for us small business owners. Tune in to hear what they are. Get more at: https://www.…
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In this episode, Matt talks about six success hacks that will help you become a millionaire. WANT MATT'S HELP WITH MARKETING YOUR BUSINESS OR ONE ON ONE COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.comโดย Service Industry Podcast by Matt Smith
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We all know how important effective communication is. It can literally make or break our business. Simultaneously, some of the people who are the worst at communicating really think they are doing a great job at it. How do we know our company is communicating at the level we would like? Tune in and I’ll tell you how I go about figuring this out. If…
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In this episode, Matt talks about how to create a good sales process, charging customers more, and raising your close rate.WANT MATT'S HELP WITH COACHING OR MARKETING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.comโดย Service Industry Podcast by Matt Smith
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It’s Thanksgiving, so of course it’s a good time to talk about being thankful. One of the things that I think is important to keep asking ourselves is what are the kinds of things that we will look back on in the future and be thankful for? Tune in and I’ll explain what I mean. Get more at: https://www.serviceindustrysuccess.com…
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There is no shortage of people with opinions on how things should be done – especially now in the modern world where such vast amounts of information are literally at our fingertips at any given moment The right advice can save you, and the wrong advice can set you back months or years. How can you know who to listen to? Tune in, and I’ll share the…
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It’s rare that I have such a dire tone, or to say something so dramatic like “some companies will not survive”. But I’m seeing a trend that I think is going to be catastrophic for some companies, and it would almost be a dereliction of my duty to not mention it. Tune in and I’ll tell you what it is Get more at: https://www.serviceindustrysuccess.co…
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In this episode, Matt talks about how customer behavior is changing due to the economy. He gives tactics on how to thrive in a down economy and to gain massive marketshare. WANT MATT'S HELP MARKETING YOUR BUSINESS OR COACHING?https://www.serviceindustrycoach.com/EMAIL MATT- info@serviceindustrycoach.com…
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Nearly every business owner I’ve ever asked said they started their business to get some sort of freedom. Time freedom. Financial freedom. The freedom of being their own boss. And there is one thing that provides more freedom than any other. And of course, we are resistant to it, which is why it’s so hard. What is it? Tune in to find out! Get more …
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As a business owner, I spend a lot of time trying to figure out what’s in it for the employee. Some would say too much time. My motivations are not as altruistic as my critics think. In fact, my whole reason for figuring out what’s in it for the employee is pretty selfish. Stay tuned and I’ll explain what I mean. Get more at: https://www.serviceind…
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In this episode, Matt talks about what it's been like working alongside a 8 figure roofing business and what he has learned while working alongside the owner of the company. He talks about mindset differences and things he's noticed that separate him from business owners who are stuck at 6 figures.WANT MATT'S HELP WITH COACHING & MARKETING?https://…
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Developing and implementing procedures is one of the most tedious and boring tasks we will ever take on. It’s also one of the most important. For many, it’s the thing they are perpetually going to get to next week – like a diet. Today, we will go over many of the ways not having our procedures in place is costing us all tremendous amounts of money …
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In this episode, Matt interviews Todd Warda. Todd has a real estate background and he talks about his journey from helping build one of the biggest real estate teams in the country to now coaching people on how to be more successful business owners while living in their God given purpose.FIND TODD AT https://www.toddwarda.comWANT MATT'S HELP GROWIN…
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One of the things we can do that absolutely makes our lives more difficult is to ignore human nature. Life is so much easier when we work with human nature, rather than against it. Today, I’m going to talk about a mistake I often made early in my career, which is common among supervisors, managers, and even business owners. In my opinion, this one …
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In today's podcast, Matt talks about how to build the perfect website and it's not what you think. He talks about building a website that converts leads into customers while representing your brand wellGET YOUR WEBSITE FOR ONLY $899 FOR A LIMITED TIME!https://www.serviceindustrycoach.com/products/intermediate-website-packageEMAIL MATT- info@service…
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Sometimes it can feel like big companies have all the advantages. And they do have very real advantages, to be sure. But their size also provides massive opportunities for smaller companies – especially if we know what those are. This week I share what I think are some of the biggest ways we can use their size to our advantage. Get more at: https:/…
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In this episode, Matt was interviews on the Million Dollar Landscaper Podcast. He talks about specific ways to increase revenue, acquire new customers, and scale your home service business. We hope you enjoy this format and get tons of value from it!NEED HELP WITH MARKETING OR ONE ON ONE COACHING WITH MATT? https://www.serviceindustrycoach.comEMAIL…
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In this episode, Matt talks about the difference between winners and losers in business. He gives a real analogy to help explain to the audience the importance of what it takes to win. If you own a home service business, this podcast is for you. Listen now!WANT MATT'S HELP MARKETING YOUR BUSINESS OR COACHING YOU?https://www.serviceindustrycoach.com…
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Being a business owner can be frustrating, even infuriating. We can often feel alone and isolated. And it can appear from our vantage point that everyone has it figured out except for us. But is that really true? Tune in and I’ll share what I've learned about this. Get more at: https://www.serviceindustrysuccess.com…
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On today's episode, Matt talks about a real life example of a business owner he is coaching and how mastering numbers will ultimately allow you to scale with confidence.WANT MATT'S HELP WITH MARKETING OR COACHING?https://www.serviceindustrycoach.comEMAIL MATT- info@serviceindustrycoach.comโดย Service Industry Podcast by Matt Smith
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If we want to grow, a question we must continue to ask ourselves is: “Do our talking and selling points emphasize what we do, or how we solve our customers problem?” Tune in and I’ll explain what I mean! Get more at: https://www.serviceindustrysuccess.comโดย Brian Harding
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On today's episode, Matt shares about his accident last week and what it has taught him. He goes deep into the details of what happened and how it will hopefully change the way you live your day to day life.WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comEMAIL MATTinfo@serviceindustrycoach.com…
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For many, marketing is once again becoming a part of our business to which we must pay attention. Keeping our people busy is not a gimme like it was a year ago. When revamping or relaunching marketing campaigns, it’s critical to know when to trust our marketing provider and when to push back. In this episode, I’ll share my thoughts on how to do thi…
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On this episode, Matt interviews Scott Molchan from the Million Dollar Landscaper Podcast. They dive into Scott's strength which is teaching Landscapers how to quote their services in order to be profitable. If you own a lawn & landscape business or any type of home service company, this is a great episode for you to dive in and learn from.FIND SCO…
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Today, I’m going to walk you through a conversation that made my life as a business owner, a manager, and a salesman much easier than perhaps any other Why did it make my life easier? Because we got out in front of a topic that most of us avoid, while simultaneously spending countless hours addressing Tune in to see what I mean! Are you ready to so…
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JOIN MATT'S 6 WEEK BOOTCAMP STARTING SEPT 4, 2023https://www.serviceindustrycoach.com/products/business-expansion-bootcampIn this episode, Matt talks about how the strategy of give, give, give, ask. He talks about how to give away free things in your business without it costing you a dime and how to build goodwill with your customers. In return thi…
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One of the objections and frustrations I hear most from business owners is about the current generation of up and coming employees. And there is no question they have different values and priorities than many of us did. So how do we handle this? Tuned in and I’ll tell you what worked for me. Are you ready to solve the most immediate problems in you…
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JOIN MATT'S 6 WEEK BOOTCAMPhttps://www.serviceindustrycoach.com/products/business-expansion-bootcampOn today's episode, Matt interviews Sam Gembel who is the owner of Atlas Outdoors. Sam tells his story of growing up in poverty, dropping out of high school, becoming a lawn care employee, to eventually starting his own landscaping business which cur…
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JOIN MATT'S 6 WEEK BOOTCAMP STARTING SEPTEMBER 4thhttps://www.serviceindustrycoach.com/products/business-expansion-bootcampIn this episode, Matt talks about how the intentions you have for your business will dictate the speed at which your business grows. WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.com/EMAIL MATTinfo@s…
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Getting effective training figured out is perhaps the most crucial thing a company must do to survive tough times, thrive in great times, and give the business owner the ability to delegate decision making Tune in and I'll share how I went from struggling with teaching and getting buy-in to becoming very effective over the years. Are you ready to s…
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JOIN THE 6 WEEK BOOTCAMP NOW!https://www.serviceindustrycoach.com/products/business-expansion-bootcampIn this episode, Matt talks about the importance of gaining and keeping momentum in your business and life.WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.com/EMAIL MATTinfo@serviceindustrycoach.com…
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We work our tails off, and spend a tremendous amount of time and money to find customers. Yet despite our best efforts, sometimes it just feels like it we can’t please them all. But is firing them the right answer? Tune in and I’ll tell you what I think! Are you ready to solve the most immediate problems in your company? Is it time for you to learn…
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TRY DAYSLICE FOR FREEhttps://hello.dayslice.com/serviceindustryIn this episode, Matt talks about what happened when he made a million dollars in a single year. JOIN MATT'S 6 WEEK BOOTCAMPhttps://www.serviceindustrycoach.com/products/business-expansion-bootcampWANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comWANT ONE ON O…
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TRY DAYSLICE FOR FREEhttps://hello.dayslice.com/serviceindustryIn this episode, Matt talks about the difference between SEO and Google Ads. He gives his opinion on which one is better and where he would prefer to spend his marketing dollars.WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comWANT ONE ON ONE COACHING FROM MA…
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What is your strategy for how decisions should be made in your company? More importantly, if asked, would your employees be able to explain your company’s decision-making strategy in a way that matches yours? Why does this even matter? Tune in and I’ll share why I think it matters a lot! Come check out my new group, Service Business Academy, where …
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TRY DAYSLICE FOR FREEhttps://hello.dayslice.com/serviceindustryIn this episode, Matt talks about a surprise experiment with his bootcamp clients. He talks about how he tested them and how the majority of them failed the test.WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comWANT ONE ON ONE COACHING FROM MATT?https://www.s…
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TRY DAYSLICE FOR FREEhttps://hello.dayslice.com/serviceindustryIn this episode, Matt talks about what the guest speakers in their 6 week bootcamp have in common. These are all high level achievers who own 7 and 8 figure businesses.WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comWANT ONE ON ONE COACHING FROM MATT?https:/…
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We all want freedom. That’s probably why you started your business in the first place. But truly getting freedom is a lot less common than becoming a business owner. Why is that? I think it’s because it costs us the one thing we want most in life. Tune in to see what I mean! To purchase your own copy of my book, SERVICE INDUSTRY SUCCESS, from Amazo…
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TRY DAYSLICE FOR FREEhttps://hello.dayslice.com/serviceindustryIn this episode, Matt talks about why postcards and direct mail are so powerful inside your home service business. He goes deep into how it can help you scale your business fast and how you need to look at acquiring customers.WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.servicei…
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TRY DAYSLICE FOR FREEhttps://hello.dayslice.com/serviceindustryOn this episode, Matt talks about two things he learned from a 7 figure business owner. He also talks about the power of being surrounded by like minded individuals.WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comWANT ONE ON ONE COACHING FROM MATT?https://ww…
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Our entire journey as business owners is solving problems and making improvements. What if I told you there are two major mistakes that, when made, almost always lead to failure in solving a problem or making an improvement? There are two that stand out more than any other, and in this episode I’ll tell you what they are. Come check out my new grou…
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There is always something to improve. There is not, however, always the energy, time and money to invest in lengthy or costly solutions. So what is the best, least expensive, way to improve performance on anything? Tune in and I’ll tell you what I think it is. Come check out my new group, Service Business Academy, where you can ask, and we will imm…
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TRY DAYSLICE FOR FREEhttps://hello.dayslice.com/serviceindustryIn this episode, Matt talks about the steps it takes to getting passive streams of income going. He walks through the specific process of what needs to happen inside your business in order to get to that place.WANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.com…
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The terminology. The rows and columns. The crunching of numbers. You either love spreadsheets and financials or you hate them. There is rarely anyone in-between those extremes. Today we are going to take a dive into financials and explain cost of goods sold expenses. Come check out my new group, Service Business Academy, where you can ask, and we w…
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JOIN THE 6 WEEK BOOT CAMPhttps://www.serviceindustrycoach.com/products/transform-your-life-boot-campIn this episode Matt talks about a simple system that will increase your sales by 15% without getting new customers or spending money on marketing.EMAIL MATTinfo@serviceindustrycoach.comWANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindu…
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Running a business can be overwhelming. There are so many things to stay on top of, that feeling like we can’t do it all is not only normal, but completely expected. When we get stuck, there is something that we need to clarify so we can get unstuck as quickly as possible. Tune in and I’ll share what it is. Come check out my new group, Service Busi…
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JOIN THE 6 WEEK BOOTCAMP!https://www.serviceindustrycoach.com/products/transform-your-life-boot-campIn this episode, Matt talks about how to gain confidence so you can win big in business and in life.EMAIL MATTinfo@serviceindustrycoach.comWANT MATT'S HELP MARKETING YOUR BUSINESShttps://www.serviceindustrycoach.com…
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JOIN THE 6 WEEK BOOTCAMPhttps://www.serviceindustrycoach.com/products/transform-your-life-boot-campIn this episode Matt talks about his journey with depression. He goes deep into his journey about his struggles in life and business.EMAIL MATTinfo@serviceindustrycoach.comWANT MATT'S HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.com/…
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Firing an employee is one of the absolute worst parts of managing people. The only thing that can make it even worse – for everyone involved - is doing it incorrectly. In this episode, I’ll cover the 3 types of employees you need to know how to fire and some tips on how to do it. Prefer to have video, rather than just audio? You can find all of the…
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JOIN THE 6 WEEK BOOTCAMP!https://www.serviceindustrycoach.com/products/transform-your-life-boot-campIn this episode, Matt talks about how he is capable of only working 1-2 hours per day. He dives into what he had to do over the last 10 years in order to achieve this.NEED HELP MARKETING YOUR BUSINESS?https://www.serviceindustrycoach.comEMAIL MATTinf…
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