พอดคาสท์ Rick Adams ชั้นนำ (2023)

Do the Current Customer Success Software Platforms Have it All Wrong? My podcast guest Jake Sorofman thinks so! Jake is President of MetaCX – an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate …

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Customer Success Conversations with Rick Adams

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Why Customer Success Platforms Have It All Wrong with Jake Sorofman Part 2 18:03

1+ y ago18:03

18:03

Do the Current Customer Success Software Platforms Have it All Wrong? My podcast guest Jake Sorofman thinks so! Jake is President of MetaCX – an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate …

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Customer Success Conversations with Rick Adams

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Why Customer Success Platforms Have It All Wrong with Jake Sorofman Part 1 17:49

1+ y ago17:49

17:49

Do the Current Customer Success Software Platforms Have it All Wrong? My podcast guest Jake Sorofman thinks so! Jake is President of MetaCX - an Indianapolis-based startup that has raised just under $25m dollars to pioneer a new, outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate …

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Customer Success Conversations with Rick Adams

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Customer Success Management from the investor's perspective - Rav Dhaliwal - Part One 21:43

1+ y ago21:43

21:43

Rav is an investment partner at Crane Venture Partners, a venture capital fund that invests in ambitious intelligent computing companies in Europe. Prior to this, Rav held a very successful career in Customer Success Management, ending up as the Head of Customer Success for the EMEA region for Slack before leaving to become an investor. What makes …

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Customer Success Conversations with Rick Adams

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Customer Success Management from the investor's perspective - Rav Dhaliwal - Part Two 23:40

1+ y ago23:40

23:40

Part two with Rav Dhaliwal to see Customer Success from Investor's point of view - What makes an investor think to invest in your startup or business and what will be the key points you need to understand from the investor perspective. Watch this video to understand and improve your chances to catch by investors eye.…

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Customer Success Conversations with Rick Adams

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Customer Success Management from the investor's perspective - Rav Dhaliwal - Part Three 24:35

1+ y ago24:35

24:35

Part three with Rav Dhaliwal to see Customer Success from Investor's point of view - What makes an investor think to invest in your startup or business and what will be the key points you need to understand from the investor perspective. Watch this video to understand and improve your chances to catch by investors eye.1…

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Customer Success Conversations with Rick Adams

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What is "Knowledge Centered Service"? Part 2 19:36

2y ago19:36

19:36

Many CS Teams desire to become more data-driven, and many CS Teams also want to scale their operations to reach all or at least more of their customers than they are currently able to do with a Customer Success service that is economically viable. My suggestion is that Alistair Field and his Knowledge Management buddies might just have at least par…

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Customer Success Conversations with Rick Adams

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What is "Knowledge Centered Service"? 16:49

2y ago16:49

16:49

Many CS Teams desire to become more data-driven, and many CS Teams also want to scale their operations to reach all or at least more of their customers than they are currently able to do with a Customer Success service that is economically viable. My suggestion is that Alistair Field and his Knowledge Management buddies might just have at least par…

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Customer Success Conversations with Rick Adams

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Customer Success and Building Communities 40:52

2y ago40:52

40:52

Khosrow has worked for Cisco System since 2007 and he was one of the original team members when Cisco first formed its CS organization. His current role is Success Program Manager and his focus is on helping Cisco’s partners to deliver value to their customers through the application of CS best practices.…

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Customer Success Conversations with Rick Adams

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Finding the “Right” Customer Success Role 38:14

2y ago38:14

38:14

Jason is a very experienced Customer Success Leader. On completion of his last contract, Jason deliberately spent several months thinking carefully about what his next career move should be and applied to and interviewed for multiple roles before settling on the one he decided was “right” for him.โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Customer Success and ROI 35:51

2y ago35:51

35:51

Adam has over 15 years of customer success leadership experience. His role as a senior CS consultant has provided him with a depth and breadth of experience in the CS profession that is second to none. His company CSM Insight provides a wide range of consulting and training options for CS leaders and their teams.…

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Customer Success Conversations with Rick Adams

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Project & Program Management for CSMs 34:57

2y ago34:57

34:57

Sam has many decades of experience working in both high-value project and program management and also in customer success management for companies including IBM, Telxon, and Cisco Systems. He holds an Advanced Master Certificate in Project Management as well as Masters degree in both Telecommunications and Business Administrations.…

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Customer Success Conversations with Rick Adams

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Churn and How to Avoid it Part 3 23:12

2y ago23:12

23:12

In this episode, Rick and Anita talks about deciding who should facilitate the interviews and focus groups, and what is involuntary churn?โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Churn and How to Avoid it Part 2 16:34

2y ago16:34

16:34

In this episode, Rick and Anita continue with the talk regarding Churn and how to Avoid it: How important Retention, Churn, and NPS is for B2B.โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Churn and How to Avoid It Part 1 15:24

2y ago15:24

15:24

In this first part of the series, Rick was joined by Anita Toth. Anita is the Chief Churn Crusher at her consulting agency. Together they talk about Churn and how to avoid it.โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Moving your Customer Success Career Forwards Part A 31:06

2y ago31:06

31:06

In this episode, Rick Adams was joined by our returning guest, Maranda Ann Dziekonski. Together, they discuss: Career progression of a Junior CSM: in very general terms, the change in knowledge, skills, experience or the role itself. * What might be the typical direction/s of growth and development over a period of about 5 years within the Customer…

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Customer Success Conversations with Rick Adams

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Moving your Customer Success Career Forwards Part B 33:57

2y ago33:57

33:57

Ever wondered what would happen in your career path few years from now? Join us in the last part of Rick and Maranda's discussion about Building Career in Customer Sucess. *Do listen out to the Shihtzu-Rattle Snake Incident 😲โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Results from Churnzero "Customer Success Leadership Study" Episode 3 17:57

2y ago17:57

17:57

In this series, Rick Adams was joined by Churnzero's CCO, Abby Hammer. Abby is responsible for delivering the best customer experience throughout all the points of the customer's life cycle. Join them as they discuss Churnzero's recent CS leadership study.โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Results from Churnzero "Customer Success Leadership Study" Episode 1 17:37

2y ago17:37

17:37

In this series, Rick Adams was joined by Churnzero's CCO, Abby Hammer. Abby is responsible for delivering the best customer experience throughout all the points of the customer's life cycle. Join them as they discuss Churnzero's recent CS leadership study.โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Results from Churnzero "Customer Success Leadership Study" Episode 2 18:04

2y ago18:04

18:04

In this series, Rick Adams was joined by Churnzero's CCO, Abby Hammer. Abby is responsible for delivering the best customer experience throughout all the points of the customer's life cycle. Join them as they discuss Churnzero's recent CS leadership study.โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Sellosophy: The Art and Science behind B2B Sales and Business Development Episode 2 15:32

2y ago15:32

15:32

In this episode 2 of 3 series, Rick Adams continue his interview with Ariel Feder regarding his newly released book Sellosophy: The Art and Science behind B2B Sales and Business Development.โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Sellosophy: The Art and Science behind B2B Sales and Business Development Episode 3 16:48

2y ago16:48

16:48

In the last episode of the series, Rick Adams concluded his interview with Ariel Feder regarding his newly released book Sellosophy: The Art and Science behind B2B Sales and Business Development.โดย Rick Adams

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Customer Success Conversations with Rick Adams

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Sellosophy: The Art and Science behind B2B Sales and Business Development Episode 1 15:40

2y ago15:40

15:40

In this episode 1 of 3 series, Rick Adams talks with Ariel Feder regarding his newly released book Sellosophy: The Art and Science behind B2B Sales and Business Development.โดย Rick Adams

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Rick Adams – Republic Broadcasting Network

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The National Intel Report with John Stadtmiller, March 30, 2021 Hour 2 1:00:00

2y ago1:00:00

1:00:00

Rebroadcast of: March 5, 2021 with Rick Adams’ final guest host appearance on The National Intel Reportโดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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The National Intel Report with John Stadtmiller, March 30, 2021 Hour 1 1:00:00

2y ago1:00:00

1:00:00

Rebroadcast of: March 5, 2021 with Rick Adams’ final guest host appearance on The National Intel Report The National Intel Report with John Stadtmiller, March 5, 2021 Hour 1 The National Intel Report with John Stadtmiller, March 5, 2021 Hour 2โดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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(rebroadcast) Rick Adams Uncensored w/ Rick Adams Hour 2 59:50

2y ago59:50

59:50

โดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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(rebroadcast) Rick Adams Uncensored w/ Rick Adams Hour 1 58:50

2y ago58:50

58:50

โดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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Rick Adams Uncensored w/ Rick Adams – March 20, 2021 Hour 2 59:49

2y ago59:49

59:49

โดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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Rick Adams Uncensored w/ Rick Adams – March 20, 2021 Hour 1 1:00:00

2y ago1:00:00

1:00:00

โดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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Rick Adams Uncensored w/ Rick Adams – March 13, 2021 Hour 2 1:00:00

2y ago1:00:00

1:00:00

Art from Phillyโดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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Rick Adams Uncensored w/ Rick Adams – March 13, 2021 Hour 1 1:00:01

2y ago1:00:01

1:00:01

โดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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Rick Adams Uncensored w/ Rick Adams – March 6, 2021 Hour 2 1:00:00

2y ago1:00:00

1:00:00

Dr. K and Art in Phillyโดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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Rick Adams Uncensored w/ Rick Adams – March 6, 2021 Hour 1 1:00:00

2y ago1:00:00

1:00:00

Paul Topete of Poker Faceโดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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The National Intel Report with John Stadtmiller, March 5, 2021 Hour 2 1:00:00

2y ago1:00:00

1:00:00

โดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network

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The National Intel Report with John Stadtmiller, March 5, 2021 Hour 1 1:00:00

2y ago1:00:00

1:00:00

Guest Host: Rick Adams, RBN host of Rick Adams Uncensored | Where is God? Rick presents modern events and politics in the light of ancient scripture.โดย Rick Adams – Republic Broadcasting Network

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Rick Adams – Republic Broadcasting Network