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Retention Simplified

WebEngage Academy

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"Welcome to Retention Simplified by WebEngage Academy. Your one-stop source for expert insights and advice on how to boost your business's bottom line. In each episode of our audio podcast, we cover detailed guide and analytics on how to take your retention marketing efforts to the next level. Whether you are just starting out with retention marketing or you are an experienced professional looking for new ideas, this podcast is for you."
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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Workplace Revolution: Culture, Retention & the Future is your go-to podcast for navigating the ever-evolving landscape of employee culture in the digital age. Each episode dives into the strategies and insights that drive employee retention, engagement, and satisfaction in a rapidly changing workforce. From exploring innovative remote work practices to fostering a strong organizational culture, we’ll uncover the key trends and practical tips that empower businesses to thrive. Join us as we r ...
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Retention Masterclass

John Koetsier, Peggy Anne Salz

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Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention. We interview them and share their secrets with you.
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I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into the weeds o ...
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A Perfect Blend: Customer Retention

MB Usable Security

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A Perfect Blend: Customer Retention is MB Usable Security's customer retention-focused podcast. We'll brainstorm and strategize how brands can use the CUVE Framework, the Wine Vat Approach, to increase customer retention. CUVE stands for Customer Experience, Usable Security aka user-friendly cybersecurity, Voice/Conversational AI, and data-driven Experimentation. Sometimes we'll have guests on to brainstorm how they can use emerging technologies [like Robotic Process Automation (RPA), voice ...
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The Retention Road

Deb Mukherjee

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100% unfiltered, tactical Retention advice for eCommerce and DTC brands from those who have "been there, and done that." We help you serve & maintain your current customers you spent so much money on acquiring with paid ads to increase lifetime value and customer satisfaction.
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Welcome to Health Impressions: the show about Authority, Acquisition, and Retention. Hosted by Bryan Cush, Co-Founder of Tidal Health Group, a digital marketing agency specializing in healthcare & Jay Parkinson, Chief Medical Officer of Sana, a health plan that delivers high-quality healthcare while keeping costs down. The show focuses on the cross sections of marketing, patient experience and product development. They explore strategies for providing high-quality care, enhancing patient exp ...
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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The State of Retention Marketing

Ankur Gattani

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Join Ankur Gattani, as he dives into engaging conversations with decision-makers face-to-face. These discussions are not your average chit-chat – he's getting into the what, why, and how of retention in organizations. From the human touch to the intricacies of products and technology, Ankur covers all the bases. So, strap in, hit play, and let's turn this podcast into your go-to source for understanding the ins and outs of keeping customers committed.
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Don't be that business owner left scratching your head, wondering why your industry colleague got $400,000 and you didn't when the Employee Retention Tax Credit fully sunsets in 2024. In this limited focus, ERC Masterclass, listen as tax attorney and ERC specialist, Travis Watkins, bust through the rumors and the complexity of the ERC, so you can get to that free $26,000 per employee you kept during the pandemic and beyond, before the program is gone forever.
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The NextGen Work Culture podcast helps managers and HR professionals support working parents to recruit and retain the best people. Join host Kortney Ross as she interviews experts and provides insights into the struggles that working parents face in the workplace. Learn how your business can become a place where parents feel included, supported, and valued. Being a family-friendly business isn't just a "nice-to-have" anymore. For the Next Generation of work, it is critical.
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Why are some dealerships leading the charge in customer loyalty while others struggle to stand out? Could the secret lie in evolving service processes and a reimagined approach to business development? In this episode, we unpack the strategies that turn service interactions into long-term customer loyalty. Our guest, John Traver, CEO and founder of…
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Welcome to eCommerce Fastlane. Today my guest is John Gargiulo the Co-Founder and CEO of AirPost. In this episode, we explore Airpost’s revolutionary approach to video content creation for Shopify brands. Our conversation delves into: AI-powered video content generation at scale Streamlined social media ad production Professional studio integration…
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Discover how to leverage WhatsApp to connect with customers, boost engagement, and increase sales. Learn about different campaign types, automation strategies, and best practices from experts.โดย Chirag Parmar
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Welcome to eCommerce Fastlane. Today my guest is Philip Akhzar, the visionary founder and CEO of Arka. In this episode, Philip Akhzar, founder of Arka, reveals how his company is revolutionizing ecommerce packaging through AI-powered optimization and sustainable solutions. From transforming post-purchase experiences to implementing cutting-edge war…
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Why should dealerships rethink service convenience to retain more customers? Todd Rabourn, Ford Motor Company’s Director of Global Customer Experience Implementation, shares how Ford’s mobile service initiative is transforming the way dealerships connect with customers and drive loyalty. In this week’s episode, Todd explores the growing demand for …
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Welcome to eCommerce Fastlane. Today, my guest is Mo Afshar, the Founder and CEO of Pipe17. In this episode, we uncover Pipe17’s innovative approach to solving operational complexities for scaling Shopify brands. Our conversation explores: Evolution from basic Shopify operations to unified commerce Strategic implementation of ERP and multi-channel …
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Welcome to eCommerce Fastlane. Today, my guest is Mike Manheimer, the Chief Customer Officer of Postscript. In this episode, Mike reveals PostScript’s innovative approach to SMS marketing, highlighting their AI Infinity Testing technology and strategic solutions for Shopify merchants. In our conversation we explore: Evolution from basic SMS blasts …
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Why do some dealerships thrive in service retention while others struggle to bring customers back? What if the secret lies in data-driven insights that reveal untapped opportunities and practical strategies? In this episode, we uncover tools and techniques dealerships can use to turn their service lanes into loyalty engines. Our guest, Piermichele …
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Discover how TutorBin is revolutionizing education with its interactive platform, expert tutors, and flexible learning options. Join us as we explore the world of online tutoring and its impact on students worldwide.โดย Chirag Parmar
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Learn how to leverage email marketing to boost engagement, improve retention, and drive growth for your EdTech company. Discover effective strategies and real-world examples.โดย Chirag Parmar
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Learn how Innovist, the personalized hair and skin care brand, boosted repeat purchases by 28% using WebEngage's Retention Operating System. Discover their strategies for customer engagement and retention in this insightful podcast episode.โดย Chirag Parmar
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Welcome to eCommerce Fastlane. Today, my guest is Anthony Constantino, the Founder and CEO of Sticker Mule. In this episode, Anthony shares his journey of transforming a simple idea into one of the world's most popular custom printing companies. In our conversation, we explore: Building an internet manufacturing company from scratch Leveraging tech…
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Join Ankit Bansal, co-founder of SellThru, as he discusses retention marketing in the UAE, the importance of UX for e-commerce, and building a successful agency in a new region.โดย Chirag Parmar
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Learn how to launch and grow your agri-business with expert advice from Rocket Skills, India's leading agricultural EdTech startup. We cover topics from organic farming to building a successful brand.โดย Chirag Parmar
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Discover how Khaloo Beauty leveraged WebEngage's platform to enhance customer engagement, boost conversions, and drive growth. This is a must-listen for startups looking to optimize their customer journey.โดย Chirag Parmar
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Welcome to eCommerce Fastlane. Today, my guests are Aaron Spivak, former Co-Founder of Hush Blankets, and Chris Meade, Co-Founder of Crossnet. In this episode, these successful entrepreneurs share their journeys and insights on: Building Category-Defining Brands Scaling Through Retail Partnerships Creating Authentic Founder Communities Aaron and Ch…
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Learn how Recency, Frequency, & Engagement (RFE) analysis can help you understand user behavior, identify valuable customer segments, and drive growth for your streaming or media platform.โดย Chirag Parmar
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Why do so many dealerships let tire sales—and customer retention—slip through their fingers? Wes Volkert, Parts Director and tire expert, breaks down how dealerships can transform their tire sales strategy to drive loyalty and long-term growth. In this episode, Wes dives into the often-overlooked role of tires in retention. He shares how leveraging…
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Join us as we explore Humit, the social music app revolutionizing music discovery. Hear from the founders, music lovers, and community curators about the power of shared musical experiences.โดย Chirag Parmar
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Learn how to boost engagement and sales in your media business with these advanced use cases. We will cover personalized content recommendations, website experiences, subscriber drop-offs, AMP emails, engagement scores and Whatsapp.โดย Chirag Parmar
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Learn how American Swan used WebEngage surveys to reduce cart abandonment rates by 20%. Discover actionable insights and strategies to improve your e-commerce conversion funnel.โดย Chirag Parmar
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Discover the top 10 marketing automation trends shaping 2024. From AI and hyper-personalization to omnichannel strategies, this podcast equips you with the insights to boost engagement, retention, and growth.โดย Chirag Parmar
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Unlock the power of B2C marketing automation! This podcast explores strategies, tools, and best practices to optimize customer engagement, drive conversions, and boost your business growth.โดย Chirag Parmar
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Welcome to eCommerce Fastlane. Today, my guests are Vinod Kumar Ramachandran and Arnaud Weber, Co-Founders of Big Sur AI. In this episode, Vinod and Arnaud share their innovative approach to solving one of ecommerce's biggest challenges - converting more site visitors into customers while reducing dependency on paid advertising. The Challenge of th…
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Learn how to map the customer journey, personalize content, and leverage automation with a multi-channel marketing strategy. This podcast will help you increase engagement and move buyers further down the sales funnel.โดย Chirag Parmar
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Learn how UniConnect, the world's largest online university fair platform, helps students find the perfect university and boosts student attendance through innovative engagement strategies.โดย Chirag Parmar
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Learn how to avoid common mistakes in EdTech marketing. This podcast will help you improve user engagement, boost motivation, and create a thriving online community for your EdTech product.โดย Chirag Parmar
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Learn how to effectively use in-app messages to enhance user experience, drive conversions, and increase retention. Discover best practices, use cases, and key metrics for success.โดย Chirag Parmar
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Discover the power of customer segmentation! Learn the different types, how to choose the right strategy, and unleash personalized marketing that drives results.โดย Chirag Parmar
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Welcome to eCommerce Fastlane. Today, my guest is Gary Garofalo, the CEO & Founder of LoudCrowd. In this episode, Gary shares his innovative approach to creator commerce and how brands can leverage personalized storefronts to drive revenue through authentic influencer partnerships. We explore the three key challenges that brands face with tradition…
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In this episode we discuss an article and reserch from Kevin Oakes that argues companies seeking improved productivity, engagement, and innovation should focus on building a healthy organizational culture before attempting to return to the office. Kevin Oakes, contends that organizations with healthy cultures demonstrate significantly higher employ…
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Learn how to leverage push notifications to boost app engagement, increase retention rates, and drive conversions. Discover expert tips on segmentation, personalization, timing, and A/B testing.โดย Chirag Parmar
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Learn how Spinny, an Indian platform for buying and selling pre-owned cars, achieved a 432% increase in test drive bookings using a customer data platform to deliver a personalized customer experience.โดย Chirag Parmar
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Learn how online travel agencies are using WhatsApp to provide excellent customer service. Discover how to use WhatsApp for bookings, confirmations, personalized recommendations, and more.โดย Chirag Parmar
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Discover how Clovia, a leading lingerie brand, achieved an 85% revenue uplift and increased customer loyalty using funnel analysis and personalized marketing automation.โดย Chirag Parmar
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Learn how to keep your customers coming back for more! This podcast explores the biggest mistakes businesses make with customer retention and offers actionable strategies to improve your results.โดย Chirag Parmar
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Learn how to use e-commerce email engagement strategies to boost your sales. This podcast covers everything from basic automation to advanced techniques like personalization and dynamic content.โดย Chirag Parmar
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Learn how Yatra, India's second-largest online travel agency, boosted their gross hotel bookings by 3.2% by strategically using web push notifications to reduce cart abandonment.โดย Chirag Parmar
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Learn how to leverage omnichannel marketing strategies to grow your travel and hospitality business. This podcast offers insights from industry experts and case studies on how to create a seamless customer experience across all channels.โดย Chirag Parmar
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Welcome to eCommerce Fastlane. Today, my guest is Dylan Lam, the Founder of Omirank. In this episode, Dylan shares his expertise on the “art of unconventional launch” and reveals his unique approach to Amazon selling that turns traditional ecommerce wisdom on its head. The Challenge with Traditional Amazon Selling Dylan addresses the common pitfall…
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