Last Updated on October 9, 2022 by Owen McGab Enaohwo There’s no limit to what an organization can achieve with the right people. As the chief operating officer at City Year, a nonprofit, Dr. John Tupponce accomplishes the organization’s goals by cultivating an inclusive team culture. In this episode of the Process Breakdown Podcast, Dr. […] The po…

Last Updated on July 5, 2022 by Owen McGab Enaohwo People are an essential asset of any business. How you manage them determines your organization’s outcome. As the chief operating officer (COO) at Caresyntax, a surgical healthcare software and data solutions provider, Tim Lantz implements an operational framework that prioritizes his team and alig…

Last Updated on July 6, 2022 by Owen McGab Enaohwo Transitioning from his role as the chief executive officer to the chief operating officer at thoughtbot, a software design and development agency, Chad Pytel enhances the organization’s operations across its remote locations by streamlining its workflow and providing the teams with the tools they n…

Last Updated on July 6, 2022 by Owen McGab Enaohwo Feedback helps in creating better products and services. But if you aren’t careful, you might waste time and resources implementing misaligned feedback. As the chief operating officer at Rhumbix, a construction software platform, Drew DeWalt adopts a systematic approach to developing products that …

Last Updated on July 5, 2022 by Owen McGab Enaohwo Effective documentation gives businesses a clear blueprint for operations. As the chief operating officer at Bitcoin IRA, a financial services platform, Chris Kline implemented regulatory standards and scaled up operations in the organization by documenting their processes. Chris Kline is the guest…

Last Updated on July 4, 2022 by Owen McGab Enaohwo The quality of your team can either make or break your business expansion. Coming on board as a chief operating officer at Localize, a real estate tech-focused company, Omer Granot was saddled with the responsibility of expanding the organization from its base in Israel to […] The post Emerging Int…

Last Updated on July 4, 2022 by Owen McGab Enaohwo Continuous improvement is the pathway to sustainable business growth. As the chief operating officer at dscout, a consumer-insight company, Chip Hardt sets the pace for continuous improvement by creating systems for eliminating waste. He explains how each project depends on the next and taking the …

Last Updated on July 4, 2022 by Owen McGab Enaohwo As the regional director of operations at Castle Group, Ryan Johnson understands the relationship between employee motivation and customer satisfaction. He prioritizes the well-being of his team members so they can deliver their best. Ryan Johnson is the guest in this episode of the Process […] The…

Last Updated on July 4, 2022 by Owen McGab Enaohwo Success in business is most achievable when the entire team is on the same page. Doubling as co-founder and chief operating officer at DrChrono, a healthcare software provider, Daniel Kivatinos understood that he needed the cooperation of his team members to achieve the organization’s goals. […] Th…

Last Updated on May 10, 2022 by Owen McGab Enaohwo Effective customer service is a collective effort of every employee. Rajaa El Oualidi brings her wealth of experience in customer service to the table as a senior director of operations at UDR, a real estate investment trust (REIT) company. She created a system that requires […] The post Developing…

Last Updated on May 9, 2022 by Owen McGab Enaohwo As the chief operating officer and founding member at Flyhomes, a real estate agency, Ryan Dibble adopts a customer-centric approach in his operations with an emphasis on effective problem-solving. Ryan is the guest in this episode of the Process Breakdown Podcast. He shares his experience […] The p…

Last Updated on May 9, 2022 by Owen McGab Enaohwo Gaps in an organization’s operations reflect in its sales and lead to low revenues. As the director of operations at Corvia, a payment solutions provider, Carlos Amaya streamlines the organization’s operations and offers strong support to the sales team for higher efficiency and increased revenue [……

Last Updated on May 9, 2022 by Owen McGab Enaohwo Employee motivation acts as a driving force for an organization’s success. As the hospital administrator at Arkansas Children’s Northwest, AnneMarie Witecki implements processes that enhance employee motivation and measure employee performance objectively. AnneMarie Witecki is the guest in this epis…

Last Updated on May 5, 2022 by Owen McGab Enaohwo A motivated and devoted team is the best arsenal for managing and conquering a crisis. As the chief operating officer at Rady Children’s Hospital, Dr. Nicholas Holmes manages the organization’s operations with a people-centric approach for collective success. Dr. Nicholas is the guest in this […] Th…

Last Updated on May 4, 2022 by Owen McGab Enaohwo A great customer experience builds trust and loyalty for long-term engagement. As the chief operating officer at Zenefits, a workflow software, Isaac Vaughn implemented processes to continuously improve the customer experience for maximum satisfaction. Isaac Vaughn is the guest in this episode of th…

Last Updated on May 4, 2022 by Owen McGab Enaohwo Scaling business operations is counterproductive without the right systems and resources. The chief operating officer at ThriveDX, Rohit Sharma, adopts a systematic approach to scaling the organization’s operations effectively. Rohit Sharma is the guest in this episode of the Process Breakdown Podca…

Last Updated on May 3, 2022 by Owen McGab Enaohwo Making a career shift from the public sector to the private sector, Mike McCarthy finds that trust is a constant variable for success. As the chief financial and chief operating officer at Northern Essex Community College, he creates a conducive environment and implements the right […] The post Buil…

Last Updated on April 30, 2022 by Owen McGab Enaohwo As the managing director at All Residential Real Estate, Perry Beebe is committed to offering his clients the best property management services. The constant changes in the real estate industry call for regular updates to the business process. However, the paper-based checklists on the ground […]…

Last Updated on April 30, 2022 by Owen McGab Enaohwo Are you confident in your team’s ability to deliver great results on the job? Empowering team members with the right knowledge and equipment enhances their competence. As the chief operating officer at Jumpstart, Jennifer Templeman engages with prospective employees right from the hiring stage to…

Last Updated on April 30, 2022 by Owen McGab Enaohwo Onboarding new employees remotely is challenging for many organizations due to the absence of physical and in-person interactions. As the chief operating officer at Portfolio Creative, a staffing and recruiting agency, Kristen Harris breaks the barrier of non-physical interactions in the remote o…

Last Updated on May 3, 2022 by Owen McGab Enaohwo As president and financial advisor at Thimbleberry Financial, Amy Walls leads a team of financial experts who help clients manage and grow their money for a purpose. Having standard processes is integral to an organization’s success. So Amy created business processes in Microsoft Word documents […] …

Last Updated on May 3, 2022 by Owen McGab Enaohwo Manny Cosme is the president and chief executive officer of CFO Services Group, a management accounting firm. Part of his responsibilities is to help small businesses streamline their bookkeeping and accounting needs. Doing these tasks was easier in the early stage of the business. But […] The post …

Last Updated on April 29, 2022 by Owen McGab Enaohwo A high level of staff retention enhances an organization’s capacity to accomplish its goals. As a hospitality business consultant, Natalie DiBattista helps businesses to resolve the biggest challenge of staff retention in the industry. Natalie DiBattista is the guest in this episode of the Proces…

Last Updated on April 29, 2022 by Owen McGab Enaohwo The culture of “staying in your lane” deprives people of the opportunity to reach their full potential. As a business leader, David Brownlee avoids playing it safe by charging his team members to push themselves to greater heights in their work. His leadership style of […] The post Building a Cul…

Last Updated on May 3, 2022 by Owen McGab Enaohwo As the marketing and customer experience director at Preferred Home Services, Katie Sullivan’s top priority is to create repeatable valuable experiences for their customers. Featured on the Inc 5000 list in the past three years, streamlining the organization’s operations was essential to managing it…

Last Updated on April 6, 2022 by Owen McGab Enaohwo Organizational goals are more attainable when teams work together in one accord. As the chief operating officer at Frontpoint, a do-it-yourself home security system, Derek Carder set up systems to foster collaboration and prevent the formation of silos within the team. He adopted a servant […] The…

Last Updated on April 6, 2022 by Owen McGab Enaohwo Is your organization leveraging collaboration for success? After joining a team of nine partners at AO, a full-service architectural services firm, Brendan Farrell’s top priority was to synchronize the organization’s operations. He created opportunities for the partners to combine their expertise …

Last Updated on April 10, 2022 by Owen McGab Enaohwo Are you running your business based on data or assumptions? A business that isn’t data-driven is vulnerable to risks. As the head of operations analytics at Calpine, an integrated energy company, Rajeev Aluru streamlines the organization’s business operations from a data-driven perspective to pre…

Last Updated on April 5, 2022 by Owen McGab Enaohwo The ability of medium- to large-size businesses to synchronize their operations gives them a competitive edge. As the chief operating officer at Studio Movie Grill, an experiential theater dining company, Brian Hood maintains operational consistency across the organization’s 21 locations. Having t…

Last Updated on April 4, 2022 by Owen McGab Enaohwo What are your employees saying about your organization? As director of operations at LCS, Jacob Harder understood that people are the greatest assets of any business. So, he created systems to help his team members be more efficient at their jobs and share their opinions […] The post Cultivating H…

Last Updated on March 31, 2022 by Owen McGab Enaohwo A business built around its founder suffers sustainability and longevity issues in the founder’s absence. As the chief operating officer at ARHomes, Don Whetro had to create systems for the business to thrive after the passing of its founder, Art Rutenberg. Don Whetro is the […] The post Learn to…

Last Updated on March 9, 2022 by Owen McGab Enaohwo Are your team members making the most of their strengths in their roles? Having worked with people for more than 20 years in his career, Luis Mar Silva understands that people are at their best when they execute roles based on their strengths. As the […] The post The Impact of Servant Leadership o…

Last Updated on March 9, 2022 by Owen McGab Enaohwo Is your business ready to step into the spotlight? Having successfully launched two startups, Huzefa Olia understood the importance of laying a good foundation for a business. As the chief operating officer at 1Kosmos, a digital identity management company, he built an efficient team and […] The p…

Last Updated on March 9, 2022 by Owen McGab Enaohwo The ability to prioritize and automate tasks helps businesses focus on their core goals for success. As the president and chief operating officer (COO) at Perfect Snacks, a food business that specializes in refrigerated protein snacks, Elizabeth Carter drives growth by aligning the organization’s …

Last Updated on March 1, 2022 by Owen McGab Enaohwo Sarah Brenner is the director of quality assurance at Belvidere Community Unit School District 100. Upon taking the role, Sarah had the mandate to streamline the company’s operations. Part of that mandate was to make information easily accessible to stakeholders, especially the parents and guardia…

Last Updated on March 1, 2022 by Owen McGab Enaohwo Branch operations manager Sarah Beach and certified financial planner Elian Levatino are part of the leadership team at Benchmark Wealth Management, a financial advising firm. With a strong team of financial experts, the organization was growing at lightning speed using a team-based approach to fi…

Last Updated on February 28, 2022 by Owen McGab Enaohwo What are the most important things to customers? Answering this question effectively is the best way to provide customer satisfaction. As general manager and chief operating officer at Uncommon Goods, Brian O’Connor built a customer-centric system to drive growth. He’s constantly implementing …

Last Updated on February 28, 2022 by Owen McGab Enaohwo Employees sometimes need more than their take-home pay to go the extra mile in accomplishing organizational goals. As the chief operating officer at NinjaHoldings, a digital lending platform, Jack Snitkovsky doesn’t only streamline the organization’s operations. He also enhances employee engag…

Last Updated on February 28, 2022 by Owen McGab Enaohwo The formative years of a business can either make or break it. As head of growth at LULA, Rafi Benzaquen channels his expertise in business operations to establish a strong growth framework for the early-stage intertech startup. From building an efficient team to identifying the […] The post P…

Last Updated on February 28, 2022 by Owen McGab Enaohwo Does your team have the right values to successfully navigate change? Having served in the military, Dave Davies understands that there’s no limit to what a team can achieve with a positive attitude. As the chief operations officer at Force Management, he prioritized the character […] The post…

Last Updated on February 28, 2022 by Owen McGab Enaohwo Leading large and diverse teams spread across the United States is challenging. Servant leadership sets a precedent for the entire organization. As the chief operating officer at Versa Integrity Group, a fast-growing asset integrity management company, Anthony Chaney is responsible for about 1…

Last Updated on February 28, 2022 by Owen McGab Enaohwo Launching new products into the market can be a challenging process, with competitors employing every marketing strategy possible to keep new entrants at bay. Carleen Pan makes complex marketing issues look easy with her problem-solving skills. Joining the team at VIDERI, she helped the organi…

Last Updated on February 28, 2022 by Owen McGab Enaohwo Have you empowered your team with the right tools to excel in their jobs? Adopting effective workflow tools is necessary to thrive in a competitive market. As the chief operating officer at How To MANAGE a Small Law Firm, Alejandra Leibovich was adamant about not […] The post Minimizing Human …

Last Updated on February 28, 2022 by Owen McGab Enaohwo A global economy calls for an inclusive security framework beyond the physical environments of a single workplace or nation to mitigate risks. Both physical and digital threats have continued to increase, and there is a need to develop a comprehensive security standard. From serving as […] The…

Last Updated on February 28, 2022 by Owen McGab Enaohwo Managing a medical practice successfully requires a strong support system. As the chief operating officer at Associates for Women’s Medicine, Dana Karanik combines her nursing and business experience to build the ideal team and system for scaling the organization. She ensures the safety of the…

Last Updated on February 27, 2022 by Owen McGab Enaohwo The restaurant industry was one of the industries most impacted by the COVID-19 pandemic. As the chief operations officer at Bottleneck Management, Mark Gray was saddled with the responsibility of keeping the business intact during the pandemic. In this episode of the Process Breakdown Podcast…

Last Updated on February 27, 2022 by Owen McGab Enaohwo Driven by a passion to administer care, Richard Mabe earned a nursing license and found his niche in operations while working at Waltonwood Senior Living. As regional director of operations at Waltonwood Senior Living, Richard successfully managed the communication chain at the organization du…

Last Updated on February 27, 2022 by Owen McGab Enaohwo Starting his career as an entry-level logistics consultant in 2016, Josh Brawley has risen to the position of chief operating officer of FWF (previously Fifth Wheel Freight) through hard work and dedication. As a leader managing a diverse team, Josh understands that people are the […] The post…

Last Updated on February 27, 2022 by Owen McGab Enaohwo “If it’s not broken, don’t fix it.” The ability of business leaders to question such standards in improving their systems is a gamechanger in business operations. As the director of operations and database systems at Xtime, Hanan led the organization in their migration to Amazon […] The post L…

Last Updated on February 27, 2022 by Owen McGab Enaohwo The success of a project hinges on the contributions of the team. As director of operations and project management at Ten35, a marketing agency, Janna Retzler built a project management team from scratch to enhance the organization’s operations. She accomplished this task despite the constrain…