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Host Karl interviewed Susanne Tedrick. Susanne is a Cloud Infrastructure Specialist for Azure. She's also a published author, and President of CompTIA's Advancing Tech Talent and Diversity executive council. The conversation covers all of those topics: Susanne's book (Advancing Women in Tech), diversity in the IT workspace, an right-sizing Azure cl…
 
Host James speaks to Alex Farling on the QBR Process. As a recovering MSP owner and co-founder of Lifecycle Insights, Alex is working with hundreds of MSPs to help them automate the QBR process and deliver actionable information to their clients. Resources and links: https://lifecycleinsights.io https://www.linkedin.com/in/alexjfarling/ Sponsor Mem…
 
Host Karl chats with Bob Coppedge on his book The MSP’S Survival Guide to Co-Managed IT Services Bob has written the only two books on the topic of Co-Managed IT services and has helped numerous MSP's improve their Co-Managed pratices. Resources and links: https://Simplex-IT.com https://CoMITs4MSPs.com https://www.youtube.com/channel/UCrAQXmClGb2X6…
 
Host Karl speaks with Jeffery Ponts. Jeffery is COO and Co-Founder of Datatel Solutions Inc (www.datatelsolutions.com) which was founded in early 2003. Jeffery has more than 30 years in the telecom business, the past 19 as an entrepreneur. Jeff and his business partner, Daniel Langton, have grown Datatel Solutions into a national entity. He has mor…
 
Host Karl chats with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast). Dave is regarded as a leading expert on IT and managed services, cloud computing, and virtualization, and is a featured speaker at industry events including Channel Partners, Microsoft Worldwide Partner Conference, IT Nation, SITS London, and as a …
 
Host Karl caught up with three c-level folks from CWell Marketing: Lane McDowell – CEO /Head of Customer Success at Cwell Marketing Owned and Operated IT Service Business for 9 years in the Northern IL area. Through trials and tribulations and lots of marketing dollars spent, they were able to crack the code on Intent based marketing for MSPs. Afte…
 
Host Amy speaks with the Zack Fair on web filtering with SafeDNS. Zack is the Business Development Manager at SafeDNS and an IT enthusiast SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, SafeDNS strives to create the …
 
Host Karl speaks to Charles Preston on Human Risk Managment (HRM), Security awareness training, amd simulated phishing. Charles Preston is the CEO & Founder of usecure, the Human Risk Management (HRM) solution that is transforming the way MSPs strengthen their clients' human security posture. With a wealth of experience in selling technology soluti…
 
Hosts Karl interviews Andy Liverman Anderson is the CEO and Co-Founder of DataStream Insurance. Andy has close to a decade of experience in cybersecurity and technology with leadership roles at Envelop Risk, Dispel, LiquidSpace, and Lovely. Andy is also the host of the podcast Cyber Security Dispatch. Before transitioning to technology, he was a Wa…
 
Corey Kirkendoll is the President & CEO of 5K Technical Services. 5K Technical Service, is an award- winning Managed Service Provider (MSP) company that is committed to establishing solid IT solutions for Small-to-Medium sized Businesses (SMB) throughout the North Texas area. Corey is recognized by his peers as an IT Expert. Through his leadership,…
 
Host Karl talked to author and entrepreneur Jennifer Bleam about her new book: Simplified Cybersecurity Sales for MSPs. By now, the majority of your listeners have accepted the mission to protect their clients. If they don't learn to sell cybersecurity effectively, countless small and medium sized businesses will be financially and personally affec…
 
Host Karl talked to Cam Roberson, Vice President of Beachhead Solutions about choosing the right security tools. BeachheadSecure for MSPs provides a PC and device security platform for businesses and MSPs to encrypt data and automate threat responses. Earlier in his career, he was a product manager at Apple and ran an advertising agency in for 15 y…
 
Host Karl caught up with MJ Shoer, the Chief Community Officer at CompTIA. MJ is responsible for leading a team of passionate leaders who deliver programs and benefits to CompTIA's global community of members. MJ is a 25+ year MSP veteran, having owned his MSP for nearly 20 years before merging into a friendly regional competitor subsequently acqui…
 
Host James caught up with founder of Arsenal, Aaron Asher, to talk Sales Development and Appointment Setting. Since its inception in early 2019, Aaron and his team at Arsenal have worked with 100s of MSPs to provide transparent, no frill lists of services and resources. Link: www.arsenalbg.com -- -- -- Sponsor Memo: Cisco Did you know Cisco helps M…
 
In this special edition, I lay out some information on choosing clients, setting expectations, and getting clients to play their role in your company. This is absolutely essential to building a successful business model. When you look at your ideal client, you need to know what they care about and what they don't care about. What kind of buyer are …
 
Cyber Incidents, Cybersecurity Insurance, and SMBs. Host Karl interviewed Ron Pelletier from Pondurance. Pondurance is a cybersecurity incident response organization. Ron is the original Founder of Pondurance, having started the company from his basement in 2008. Ron has over 25 years of cyber security advisory experience. He started his career as …
 
This is the first in a series of interviews we'll be doing with Field Effect in 2022. Host Karl talked to Toby Nangle, Global Channel and Partnerships Lead for Field Effect. We start out by agreeing that it's going to be another tough year on the cybersecurity front. Toby has worked extensively in the Education Technology, Cloud, IT Infrastructure …
 
Host Karl caught up with Vince Gerasolo of DaVinci Network Solutions of Toronto, Canada. In April of 2020, Vince started an experiment with a four-day work week for his business. Now it's been almost a year , so we checked in to see how things are doing. On top of everything else involved in managing and growing an IT business, Vince was working re…
 
Host Karl caught up sales trainer and coach Gil Cargill to talk about the importance of business-focused communication during sales calls. You hear it all the time: Don't talk about what you sell; talk about the client's needs. But how do you actually do that? How do you guide the conversation away from the price and still get the sale? Gil gives u…
 
Host Karl interviews Christopher Barber, a Maryland MSP. Chris' MSP is called Cheaper than a Geek. Chris refers to himself as the Chief Nerd at Cheaper Than A Geek. They are an MSP that’s about to celebrate 22 years in business just outside of DC and Baltimore that specializes in the smaller SMB space. Chris currently serves on the Board of Directo…
 
I love talking with Dave Seibert for lots of reasons: One is his optimism. Before we hit the record button, he just kept going on and on about all the great opportunities he sees in 2022. So I hit record and made him slow down a bit. Dave is a longtime community builder, managed service provider, influencer, Microsoft MVP, and organizer of the SMB …
 
Host Karl caught up with Vadim Peskov, CEO and Founder at Diffco. The company develops mobile AI and computer vision solutions. Vadim has a lot of expertise in FinTech, cybersecurity, and B2B software development. He is also an advisor at Alchemist Accelerator and numerous startups. He is an expert and speaker who combines years of experience in AI…
 
Host Karl talks with Scott Sandland from Cyrano.ai, a company that is developing smart "AI" software that will help counselors address some tough emotional issues. Scott started out focusing on teen suicide and has built up systems from there. Scott is the former world's youngest hypnotherapist. A few companies (and decades) later he is the CEO of …
 
Host Karl talked to Matt Solomon and Kevin Lancaster from Channel Program. They are producing a series of new programs for the SMB IT Channel, including Channel Pitch, Channel Explorer, and Channel Cash. Kevin is the CEO and Matt is the Chief Business Development Officer of the new company. They have joined forces again to start Channel Program, an…
 
Host Karl interviews Harry Brelsford and Scott Lopez about maintenance as the great new MSP opportunity. Scott is the creator of AOM - Alternative to OEM maintenance (AOM). Technology entrepreneur Harry Brelsford has teamed with Austin-based ZPI to bring the AOM World ecosystem to market to drive MSP success. Harry is best know for the SMB Nation c…
 
Host Karl interviewed Manoj Srivastava, General Manager of ID Agent and Graphus. Today's employees have a better understanding of cybersecurity risks than in years past, but it can still feel like a massive undertaking to get everyone to complete even the most basic of training. While hacking into a system is difficult, sophisticated social enginee…
 
From Karl: Everyone is a little overwhelmed with the fast-changing world of cybersecurity and what we should be doing. I wanted to give folks some clear, precise guidelines and questions about starting this process. I go into some detail on the questions and process I recommend for engaging EVERY client in this discussion. I make reference to the m…
 
Host James Kernan interviews Dakota Fitzgerald from the new TDSynnex to discuss the Tech Data-Synnex merger and what it means for IT Service Providers. Dakota is the SYNNEX StellrCloud Cloud and Platform Strategist. Her background is in coding, development, and mass communications. In her current role, she works to develop new and innovative Cloud …
 
Host Karl talked to Corey White. Corey is a proven security industry veteran with more than 25 years of success building and implementing security strategies and leading consulting teams. His work encompasses virtually every industry, including government, high tech, hospitality, critical infrastructure, finance, healthcare, and manufacturing. Core…
 
Host Karl talked to Larry Mandelberg, one of the founding members of the National Society of IT Service Providers Board of Directors. Larry is a long-time technologist and business consultant. He is the author of the forthcoming book, Businesses Don't Fail, They Commit Suicide. Larry is a "serial entrepreneur" who solves complex business problems f…
 
Host Karl caught up with Toby Nangle, a channel sales pro with Field Effect. With a 23-year career in technology channel sales, Toby has worked extensively in the Education Technology, Cloud, IT Infrastructure and IT Security sectors. His expertise lies in developing cohesive channel strategies, identifying and developing the shortest path to reven…
 
Host Amy interviewed Ben Yarbrough, CEO at Calyptix Security Corporation about their new product launch. Ben founded in 2005 and has focused on the Small/SMB space from the start. He is an experienced Chief Executive Officer with a demonstrated history of working in the computer and network security industry. Skilled in Firewalls, Managed Services,…
 
Host Karl talked to Noelle Johnson, Co-Founder and Learning and Development Partner with Johnson Squared Consulting. Noelle has over a decade of experience working in operations and transforming company culture into a more equitable and happier work environment. She has earned a positive reputation for her expertise and has been quoted in Forbes, F…
 
Host James Kernan interviews Amy Woods from Content 10X. Amy is an expert in content repurposing and the Founder of Content 10x – a niche creative agency. She helps content creators grow their audience by maximizing their return on the content they create. She works with businesses, entrepreneurs and thought leaders, and is the content repurposing …
 
Host Karl caught up with Marvin Bee from Fort Lauderdale, FL. Marvin runs MB Systems of South Florida Inc. You may know Marvin at the host of the Podnutz Pro Podcast (see www.podnutzpro.com). We start out with one of Marvin's famous "Florida Man" news stories along with his own business origin story. Of course that leads to the general issue of dea…
 
Karl caught up his long-time friend Dave Seibert. Dave is a managed service provider, a Microsoft MVP, organizer of the SMB Techfest events, and much, much more. Dave is an internationally-recognized community builder. This includes his status as a Microsoft Influencer and his own ProTier Peer groups. On top of all that, Dave's whiz on LinkedIn and…
 
Host Karl talked to Abe Stein, Co-founder and General Manager at Matter365. Matter365 is a practice management solution for law firms, accounting firms, and SMBs of all kinds. It is built on top of Microsoft 365. As an experienced entrepreneur and sales leader, Abe has led Go-To-Market and business development for early stage and growth stage cloud…
 
Host Karl interviews Jim Goldman from Trava Security, Inc. Jim wrote the book on cyber security, literally! He is a nationally published author and frequently requested speaker and subject matter expert on relevant technical topics such as cybersecurity. He was a university faculty scholar at Purdue University, started a cybersecurity research lab …
 
IT/MSP Business Growth Coaching Services Host Karl interviews Ian Luckett from Innovate to Success. Ian Luckett is a multi-talented IT & MSP business growth expert with over 20 years' experience as a mentor, coach and business strategist. Over the years of working at various blue-chip companies holding a variety of senior positions, no one fits the…
 
Host Karl caught up with Paco Lebron from the MSP Unplugged podcast to talk about their upcoming LIVE event in Chicago - TechCon Unplugged. Juicy details at https://techconunplugged.com/. Paco Lebron is the CEO and Founder of ProdigyTeks Inc. an MSP located in the West Loop of Chicago. Paco also co-hosts MSP Unplugged, a live, weekly podcast for as…
 
Host Karl Palachuk talks about how he got started in the SMB consulting business, and a few early decisions that made all the difference. Feedback welcome. You can find the 68-point checklist at https://store.smallbizthoughts.com (it's free). :-)
 
Host Karl caught up with Ryan Morris from Morris Management Partners and the Secure Connections Podcast by IOTSSA. Ryan is a longtime member of the SMB IT Community and a well-known speaker and trainer in the industry. And, of course, he's one of the hosts of The Killing IT Podcast - https://killingit.smallbizthoughts.com. Ryan is the principal at …
 
Host James interviews Karl Palachuk from the National Society of IT Service Providers on their new initiatives and what they're up to. What is the National Society of IT Service Providers? A new IT-central professional association dedicated to education, professionalism, and advocacy on behalf of the SMB IT industry. For more information on NSITSP,…
 
Building an “Operating System” for your Business Brett Jaffe is a strategic coach and advisor for IT professionals. Host Karl caught up with him to discuss the topic of creating a business operating system. Over a period of 25 years, Brett has built and sold three companies (including an MSP, cloud reseller, and digital forensics business), led hun…
 
Host Karl interviewed Ali Imran from Boundless Digital. Boundless Digital provides a system for Managing Cisco Meraki Organizations. With the Boundless Digital service, one engineer can do the work of many, including automate the deployment, troubleshooting, and overall administration of Meraki organizations. Imran is a Solutions Consultant working…
 
Host Karl interviews Frances Moore from Inbay Ltd. Inbay provides more than just a "back office" NOC or SOC: They can provide almost all of your remove support. We discuss everything from hourly support to outsourcing major projects. Frances Moore is Marketing Director of Inbay Ltd, bringing more than 12 years of experience, marketing high-end lead…
 
Colin Knox, founder of Passportal, has launched a new venture called Gradient MSP. Gradient MSP is launching the first module of their data intelligence platform, focused on data hygiene and cleaning up all the dirty data that has accumulated in MSPs PSA solution. Colin has spent the past 20 years deeply embedded in the technology field. Founding b…
 
Host Karl talks with Alan Rihm from CoreDial - www.coredial.com. CoreDial is a leading provider of high-quality and scalable cloud communications, contact center, and video collaboration to more than 32,000 businesses. The company’s solutions are quickly and easily auto-provisioned through its CoreNexa™ platform, which seamlessly integrates with ot…
 
Host Karl caught up with Jason Bystrak from D&H Distributing. Jason is D&H's VP of Cloud and Services Cloud and XaaS is positioned to grow as more companies have been compelled to embrace digital transformation throughout the pandemic, moving greater amounts of their infrastructures and services to the cloud. Small to mid-size businesses have shown…
 
Host Karl interviewed Tom Watson, Channel Chief Advisor at NinjaRMM. Tom is a former owner of an MSP for 15 years. He's now with Ninja, working to deliver quality information to MSPs to help them grow their businesses and increase profitability. Tom is also the Co-host of NinjaRMM's MSP Live Chats webinar series, host of the MSP Breakthrough podcas…
 
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