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We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is abo ...
 
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show series
 
More interesting than the actual game, the commercials on this year's Super Game made some impressive statements. John and Angel review their favorite ads based on how well they made the connection between the brand and the content. John's commercial and documentary background leads to his belief that its not enough to have a memorable ad, it must …
 
Welcome to episode 75 of Marketing Media & Cupcakes, where we bring best practices for your business. This week John and Angel discuss best practices for your business. Angel has been training staff at her Fortune 500 company for many years. Traning is critical to having a consistent voice for your customers and clients. She shares 4 quick tips tha…
 
Email remains the most accepted way to connect with business communications. Even more so after 2020 and social media platforms becoming less reliable for existing. Angel reviews her best practices for composing emails. 1) Be clear and concise 2) Proofread 3) Copy back important point or responses 4) Use subject lines keywords to get attention 5) D…
 
John and Angel are joined by guest Terry & Nay Dismore, small business owners, as they share ideas on how you can set effective realistic goals for 2021 for your business. They suggest that you shoot for small wins, finding areas that are nagging your productivity and set to resolve those issues. Listen to the right people. Don't let Covid talk dis…
 
This week John & Angel discuss how the pandemic and the changing regulations have forced businesses to look at best practices. Angel shares tips on dealing with customers who are upset with late deliveries. Then John shares 5 of his personal favorite documentaries and how they relate to telling a story in our media Finally Angel shares 3 quick dish…
 
There are many words and phrases you should avoid in your marketing, advertising and just general communications. John will share 7 words or phrases that you should avoid in your online or broadcast advertising. Angel will share things your customer service team should never say to your clients or customers. John's 7 Words or Phrases you should avo…
 
On this podcast: Angel Shares 5 tips that will help your customer relationships with your business. John will share changes we are making as of this episode to upgrade Marketing Media and Cupcakes Angel shares some holiday dessert ideas that are Easy As Pie! 5 Ways to improve Listening to your Customers Remove Distractions - and make sure your team…
 
How important is believing and inspiring success in your business? Author & Podcast host Monica Guidry joins John and Angel to share about positive affirmation is not just some feel good team building activity but an actual best practice! Find out more about Monica: monicacguidry.com and her podcast is at: wholeheART with Monica Guidry For more on …
 
What can we learn from political ads about how to better communicate with our customers? John and Angel discuss some of the points from a great article in Center for Civic Design (link here) about how to communicate with voters. But if you remove the word voter and replace it with customers, the same rules apply. Key thoughts 1) Know your media 2) …
 
Attorney Rachel Alvarez from Orlando Florida joins us this week to dicuss best practices for you or your employees. We will disucss when can you use social media with your team to help your business, and how to best do that. And if you need to let an employee go the best ways to protect yourself. For more on Rachel Alvarez For more on John's busine…
 
Terry Dismore is a business consultant, and radio show host. He shares about his brand new podcast, "Quiz the Diz" which is premiering this week. How you can ask him questions about life, business and living a prosperous life. Terry answers some of our questions on the podcast today. Find "Quiz the Diz" on all podcast apps. Like and share Marketing…
 
After John's brief rant about how he feels iPhones are not as easy to use as they use to be, he and Angel are joined by Lifestyle Strategist Monica Guidry. Monica is an entrepreneur and broadcaster who is helping her clients find passion in their business and lives. Fear is a big issue for most clients she meets with. Find out more about Monica: mo…
 
Orlando Florida Bankruptcy attorney, Rachel M. Alvarez Esq. ,challenges the stereotypes of what bankruptcy is. Rachel will share when is the best time to consider a bankruptcy or when just a refinance or financial restructure is necessary. The main idea is you need to stay in control of your finances rather than letting credit card companies run yo…
 
Everyone knows 2020 has changed the thinking for business, it has also forced non-profits into developing new ways to share the needs with their donors. Michele Savoldi is the Sr. Manager of Corporate Relations for the Greater Cleveland Area Food Bank. She share with John & Angel how they have developed new ideas for online fundraising in 2020. We …
 
John and Angel discuss the 4 biggest problems small business owners deal with daily with marketing their small business. 1) Not Enough Time 2) Consistency 3) Content Creation 5) Tracking the results John will share his thoughts in regard to this. Angel also shares a new Gluten Free recipe that will bring out the best flavor to your Gluten Free cupc…
 
John and Angel share how small business owners can start a business by carefully using credit cards to get started and transition into bank loans. They discuss how there is a different philosophies between handling personal debt and business debt. That you need to seperate the two concepts. We also discuss how you buy time with credit cards, but yo…
 
If you're own a business you are going to have a bad review show up in a phone call or post online. How should you respond? John and Angel share their process on how to deal with an upset customer. Angel shares her HEAT process. H ear E mpathize A pologize (not for what you did but for the experience) T ake Action (do not say what you can't do, but…
 
Author/Entrepreneur & Pastor Rob Yanok shares his thoughts on how 2020 may be a year you can shift to a new role and a new successful business. He is the author of Your Ultimate Comeback and he says your 2020 can be amazing as this could be the best time to try a new approach to your business. John and Angel discuss how Zoom meetings have lost some…
 
John and Angel ask and answer in 2-minutes the top questions many starting a small business ask. How much financing do you need to know? What legally do you need to do? Should I hire family members. Subscribe and share our podcast and let others know about this show that encourages small business! For more information on OndoMedia.com For more info…
 
John has an issue with emails and notifications. It makes his blood pressure rise not matter who or when he gets them. Angel's full time job runs on emails. Our guest Brittnay Dixon of the The Process for Profit Podcast joins us to share steps to organize your email so you aren't living life through your emails. 1) Prioritize your emails and clear …
 
John shares how he made a mistake (well several) in launching his new Podcast Production brand. In many cases, branding mistakes happen not because of one glaring error but several small errors that alone aren't a big deal, but until you see the whole picture, becomes a major problem. John shares how rolling his Premiere Podcast brand back under On…
 
John recently had coffee with a colleague and shared some of his experiences with him about building his business and selling himself to clients. That was the inspiration for this podcast. Johns 5 Points are: 1. It's about you - It's not about a product, you are what you're selling! 2. It's not about the competition - stop worrying about the other …
 
Process for Profit podcast host Brittany Dixon joins John and Angel to discuss ways you can make your working from home more productive. Remember organization has to flow from the top so having the proper processes for your team can really make the difference in your small business surviving the work from home change of routine. You can find Britta…
 
Shelly Stotzer worked in publishing for many years, but over time, she began to wake up less enthused about the job she had love. She decided to reinvent her brand. Shelly brings us her tips on how you can reboot your personal brand to find out who you are? Shelly believes you need to own who you are and know THY self. This is the best way to be au…
 
John and Angel discuss how video production for faith-based organizations and churches is changing. John shares how the art of live video production is coming back and churches need to accept that it may be where a large portion of their members may consume their services from now on. Angel also shares a baking tip about ingredient temperature. For…
 
We are all told there is no I in a team. But really that's not true. Our guest this week is Shelly Stotzer of Crosworks. She is a talent strategist and is going to help us understand why our boss may not be the worst person ever, and why your team isn't the group of idiots you think they are. Its a matter of perspective and managing individuals, no…
 
John & Angel Celebrate their 50th podcast episode. This is the first episode that is also available to view on YouTube on our Premiere Podcast Channel. View this episode on YouTube John and Angel show and tell about how they remodeled their kitchen They give shoutouts to the faithful audience of this podcast And they discuss their passion for small…
 
John and Angel talk about building relationships with businesses and share some stories of local businesses that are coming out of the crisis better than they went in. Plus a special guest as John's daughter Elaine joins via phone in a special surprise call on the eve of her high school graduation. You won't want to miss this great episode! For mor…
 
John and Angel speak with Deb Schneider-Murphy who is a Psychotherapist and a social worker in Columbus Ohio. Deb shares with us ways we can reduce the anxiety many are experiencing from working from home. Deb says, first identify what you're anxious about, second takes a deep breath to help the stress. Seek meditation or prayer. For more on inform…
 
There are new businesses, new ways to market, new ways to prosper when the quarantine ends. Mike Healy has transformed his life starting as a bartender to become a coach for many successful men and women and a host of his own podcast. He speaks all over the country about how you can not just survive but thrive. We will ask him his thoughts about th…
 
With states reopening in just days, John & Angel discuss with fellow small-business owners Terry & Nay Dismore how should we plan on our business re-entering the market. Key Points: 1) It's going to be a slow reentry based on consumers, not businesses. 2) Look to continue things that you may have offered during the shutdown 3) Continue to give John…
 
John is a media professional with years of experience, Angel has been involved in customer service and solves problems for her fortune 500 company she works at, and she has a cupcake business on the side. Together with the discuss Marketing, Media & Cupcakes. Our focus is to encourage small business owners to keep living the dream and for entrepren…
 
Rob Yanok is an author, speaker and during the COVID crisis, he's lost most of his major streams of income. How much should entrepreneur parents share with their children about the changes in income, or when a business fails? We discuss that transparency and honesty still is the best policy but us it as a teaching moment. Rob Yanok is offering a fr…
 
It has over 1,000,000 views in 48 hours. We have an exclusive interview with the team that created the "DeWine & Amy" video parody which has taken the nation by storm this week. John asks them how the video got created during the quarantine. You can view the video by Stofka Creative on Youtube Here Also, watch the video of this interview HERE Then …
 
Storage units are the biggest real estate investment going on in our country. This is insane! So how is spring cleaning going? Our guest Christy Lingo shares with us how we can get rid of those things that we keep tripping over. How do we deal with personal mementos and not creating a divorce? Christy Lingo is a professional organizer and a frequen…
 
The outlook on this day in March 2020 is uncertain. The future for our businesses isn't a sure thing as it was a few weeks ago. Today we talk with Rob Yanok. Rob is an author, businessman, motivational speaker and Pastor. We ask Rob some of the bigger questions in regard to fear and faith. Is this pandemic a judgment of God? Why we cannot make deci…
 
With most people now forced to work from home, meetings are even more important than they were before the #covid-19 outbreak. Phil Cooke is a filmmaker, media consultant and author who is on a crusade to end unnecessary meetings. Phil's tips for making meetings more effective 1) No small talk 2) No food 3) Have an adgenda 4) Listen more than talk 5…
 
Christy Lingo, the host of the Cocktails & Containers Podcast, joins us to share how Mom's can still work and be faithful to their families while pursuing a dream. Christy shares first a cocktail recipe for a Hot Toddy’s INGREDIENTS ¾ cup water 1 ½ ounces whiskey 2 to 3 teaspoons honey, to taste 2 to 3 teaspoons lemon juice, to taste 1 lemon round …
 
A Special Edition of Marketing Media & Cupcakes with John & Angel Ondo. Since the market correction of over 4,000 points on the DJIA many people and businesses are in fear of what is next? We speak with Jason Stump, Otterbein MBA, and host of the Agile Finance Radio podcast. Some of the highlights we covered with Jason about the stock market and th…
 
Our guest today is Phil Cooke. He's president of Cooke Media Group in Burbank California and he's been an influencer on the television and media market with a focus on faith-based organizations. Phil is also an author with several best selling books including "The One Big Thing" Phil will ask us 4 questions to help us find the one thing we were mea…
 
Terry and Nay Dismore join John and Angel to follow up on their popular episode on fear. First, they discuss a credit card scam that many small businesses fall victim to. Look out for scammers who want to pay upfront for insane amounts of products and they never call but just use text. Then Terry & Nay share about the fear of Finances and the Futur…
 
Lori Tester was a sports & wedding photographer for many years. But her dream became a frustration. After walking away for a decade she returned to her passion but with a whole new approach and she's never been happier. She gives us 5 tips that have made her small business success: 1. Post, Post, Post 2. Tell your audience about yourself 3. Have pr…
 
Close friends of John and Angel, Terry & Renee Dismore join the podcast to share their experience of living with fear and overcoming by faith. They share how a business partnership nearly cost them everything. Key Points Fear is faith in a bad outcome It's better to do something with someone than for someone You can find out more about at www.snack…
 
John and Angel share from sunny Orlando Florida how they a hotel they are staying at blew their customer service by just not being transparent. John also shares how he is able to be the hero to your clients by having processes to access your critical client files quickly so you can save the day, and get back to vacation. John recommends using IMAP …
 
Small business owners John and Angel Ondo discuss a recent Forbes.com article listing the top fears of Entrepreneurs. Read the article here For more on John goto Ondomedia.com or PremierePodcast.com For more on Angel's business AngelsCustomCupcakes.comโดย John & Angel Ondo
 
How can we avoid terrible decisions that can destroy our companies? Best Selling author Dr. Gleb Tsipursky, Disaster Avoidance Expert joins John and Angel to discuss 8 questions we can ask ourselves use to avoid bad decisions. Dr. Glebs Book: Never Go With Your Gut (Amazon) Find Dr. Gleb on LinkedIn Websites disasteravoidanceexperts.com gleb@disast…
 
John and Angel share how fear has impacted their business decisions. The main reasons are 1) Fear of financial failure 2) Fear of overall failure To overcome fear you should 1) Let the fear be your fuel for success. 2) Surround yourself with supportive friends and family This is a presentation of premierepodcast.com…
 
In a special episode, we share John's commencement address he gave to his alma mater in May of 2019. John explains how your life and a classic movie script are a lot alike. John and Angel are available to share with your next conference or event. contact him at john@ondomedia.comโดย John & Angel Ondo
 
Our friend Christy Lingo is back with a Christmas cocktail recipe and we discuss tips on getting your small business organized. Thank you so much for being a part of our first year of Marketing Media & Cupcakes! We will have a new episode next week on New Years Day! Here's Christy's recipe for Poinsettia or Cranberry Mimosa ½ oz Orange Liqueur (Coi…
 
Peloton made a bad commercial in the winter of 2019 that cost them over 1.5 Billion dollars. How did this happen? How can we avoid terrible decisions that can destroy our companies? Best Selling author Dr. Gleb Tsipursky, Disaster Avoidance Expert joins John and Angel to discuss 5 steps we can use to avoid bad decisions. YouTube: Report on the Pelt…
 
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