Housing Sector Podcast #31 – From Resident to CEO and Chair In this episode, I sit down with Jennie Ferrigno BEM 😄 — a true trailblazer in UK social housing. Jennie’s journey is rooted in lived experience. From her time as a housing association resident to becoming CEO and Chair of Red Kite Community Housing, she’s shown what real leadership looks …

In this episode, we delve into the pressing issue of financial abuse within GreenSquareAccord. We highlight how increased service charges are not matched by improved services, the use of false figures, and the neglect of Section 22 obligations. We also discuss Ruth Cook's substantial pay rise amidst these challenges, and the broader implications fo…

In episode 30 of the Housing Sector podcast, I sit down with housing activist Dan Bruce to discuss his ongoing battle with developers and warranty providers after purchasing a luxury apartment in Camden back in 2016. What should have been a dream home quickly turned into a financial and emotional nightmare when he discovered severe defects—includin…

In Episode 29 of the Housing Sector Podcast, I sit down with Elizabeth Taylor, former Engagement and Policy Lead for TPAS Cymru, to discuss one of the most overlooked yet fundamental aspects of social housing: flooring. For many tenants, receiving the keys to a new home also means stepping into a bare, concrete-floored space, with the added burden …

In this episode of the Housing Sector Podcast, I’m joined by Insley Ettienne, CEO of CoSil Solutions, to explore the critical role of mediation in housing disputes. As service charges continue to rise and disrepair issues escalate, the relationship between housing providers and residents is becoming increasingly strained. Far too often, housing ass…

In Housing Sector Podcast Episode 27 with Lara Oyedele, Part 2, "Where It Might Have Gone Wrong and Where We Might Be Able to Fix It," we dive deep into the evolution of housing associations. From their roots as charitable organisations to their current transformation into financially-driven enterprises led by finance directors, we explore the hist…

Speaking out in the housing sector comes at a price—a price that both my guest and I know all too well. In this episode, I sit down with Lara Oyedele, a veteran of the UK housing sector and a former president of the Chartered Institute of Housing, to explore the real cost of challenging the status quo. Lara shares her experience as CEO of Black on …

n this episode, I sit down with Simon Bernstein from Empathy Transformation to explore how housing providers can drive real value from customer service training—especially when budgets are tighter than ever. We dive into the real challenges faced by customer service teams, from empathy fatigue caused by handling endless calls to the rise of “accide…

In this episode of the Housing Sector Podcast, I explore whether smaller housing associations truly have an edge when it comes to tenant satisfaction. With the latest Tenant Satisfaction Measures indicating that smaller organisations consistently outperform larger counterparts, I wanted to uncover the reasons behind this success. To get to the hear…

In this episode, I’m joined by housing expert Ebrahim Goolamally to break down everything you need to know about service charges. We explore how you can verify whether your service charge has been correctly calculated, understand what you're actually paying for, and ensure you're not being overcharged. Ebrahim also shares practical steps you can ta…

In this episode, I delve deep into the complexities surrounding antisocial behaviour (ASB) within the housing sector, exploring the nuances of eviction, support, and community responsibility. I’m joined once again by Jacqueline Parkes to unpack the gaps in ASB laws and how housing associations navigate the delicate balance between eviction and supp…

In Episode 13 of This is the GSA Way, titled Moist Fire Alarms, I delve into the ongoing fire safety issues at Maureen Christian House and expose GreenSquareAccord's inadequate response to a long-standing and potentially life-threatening problem. The fire alarm system, which has been faulty since at least 2016, remains unreliable and even held toge…