What is engagement, and why does it matter? Join our podcast series to hear from experts across government, nonprofits, and academia as they share stories, tips, and best practices. Get inspired and discover how geography and GIS can be used to gather feedback, involve stakeholders, and drive sustained collaboration and engagement in the communities we serve.
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We discuss 5 questions in about 10 minutes because leaders know how to be concise! Questions are centered on team engagement and leadership principles for leaders of all experience levels.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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The Member Engagement show is the podcast for anyone tasked with boosting retention, gaining new members, and deepening member engagement for associations and organizations. Guests share expert advice on the many facets of building and providing ongoing value to association members. You’ll come away from each episode with strategies proven to transform your organization.
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Not to Condemn the World, But to Save It
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Empowering people to engage respectfully and effectively with regional Australians during the energy transition
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Join us at the intersection of artistry and engagement! Life Coach and Singer Songwriter Daniel Mandel interviews artists and creative folks to shine a light on the importance of authentic self-expression and engagement. Daniel's purpose is to stimulate curiosity that will lead to play so that we each get to live our most meaningful adventure! I am a Creativity Coach and I’m the chief encouragement officer! I work with people as creators and artists to generate change through curiosity and i ...
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The movement for employee engagement. Committed to the idea that there is a better way to work, a better way to enable personal and organisational growth.
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Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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How do the world’s biggest sports, teams and advertisers engage fans? And what are the secrets to monetizing the world’s most in-demand audiences? The Fan Engagement Podcast, by Genius Sports, brings you in-depth conversations with the smartest minds in sports marketing. Our host, award-winning journalist Megan Cain, quizzes senior leaders from brands, rights holders, betting companies, broadcasters and more to bring you actionable insights on fan engagement.
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The Non-Skinnerian Podcast: Where Behavioral Economics and Gamification Redefine Engagement and Motivation
Roman Rackwitz
...where Behavioral Economics and Gamification Redefine Engagement and Motivation. You might be wondering—what exactly do we mean by 'non-Skinnerian'? Well, instead of relying solely on rewards and punishments to drive behavior, we delve into the rich and nuanced world of behavioral economics and gamification. We explore how understanding human psychology—our quirks, biases, and intrinsic motivations—can lead to far more effective and sustainable strategies for engagement and motivation.
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Vaping culture has evolved significantly since the introduction of electronic cigarettes (e-cigarettes), transforming from a smoking alternative into a vibrant subculture characterized by social gatherings, competitions, and a unique community identity. This culture is often centered around vape shops (https://qualityvapes.ca/), which serve as both retail spaces and social hubs for enthusiasts. Hosted by Ausha. See ausha.co/privacy-policy for more information.
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Inspiring teachers one bass drop at a time.
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Once upon a time in the digital expanse, there was a gathering of minds so vibrant and electric it could only be described as The Quest for Epic Engagement. Picture this, my friend: an enchanting corner of the internet where the air crackles with creativity, and the voices of the most innovative coaches and creatives share their unique secrets for captivating audiences. This isn't just any podcast, grasshoppers. It's a veritable roundtable where each guest brings their own flavorful ingredie ...
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Our Podcast is everything to do with Positive Engagement. It covers a range of stories Simon shares, based on his own experiences.
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Tue Gutes und rede darüber. Prominente sprechen über ihr gesellschaftliches Engagement. Prägnante Ansichten, relevante Informationen, leicht und locker präsentiert - das alles bietet der Podcast von misereor „Mit Menschen". Radio- und TV-Moderator Jan Malte Andresen, Hörerinnen und Hörern von WDR 2 bestens bekannt, spricht in den jeweils etwa 45-minütigen Beiträgen mit prominenten Gästen zu aktuellen Themen der Gesellschaft. Dabei ist der Blick über den Tellerrand - und damit auch zu Mensche ...
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Podcast by Engagement International
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Digital Engagement podcasts from LivePerson will help you stay up-to-date with the latest trends in the digital engagement space while showing you how to drive tangible business value and create meaningful connections with your customers.
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I’m Dr. Timothy Hatcher. My wife Lynley and I have served with Wycliffe Bible Translators for 25 years. Working in Bible translation globally, we have discovered tools that leaders can use to help their people connect with the Bible. This podcast explores insights from our experience and research in the topic of Scripture Engagement.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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Welcome to the first episode of Rincon Elementary School’s Family Engagement Podcast.
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An interactive intentional community dedicated to helping people foster a deeper relationship with Jesus Christ by engaging art and entertainment through the lens of the Gospel.
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Take learner engagement to the next level with the latest in research and applications for students at all ages, levels, and environments. In this podcast, we talk with leaders in the field of learner engagement research and application to bring you advice for how to increase learner engagement to improve student outcomes.
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This podcast is about consulting digital marketing and personal development
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Wir machen das soziale Engagement der Jugend im Roten Kreuz und Jugendrotkreuz sichtbar! Im Podcast berichten wir über soziale Projekte und Initiativen der Jugendlichen. #getsocial
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The NDM recognises that public engagement is vital in order to educate, inform and build a relationship with the community. Our scientists are actively engaging in open discussion, and meeting people to debate, listen and learn.
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Prepare to be captivated as "50 Shades of Engagement" peels back the layers of relationships, exposing the vulnerabilities, joys, and complexities that lie within every real relationship. Get ready for an emotional and enlightening journey that will leave you pondering the depths of the human experience, and the true meaning of engagement.
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Engagement Express is a podcast series for HR, engagement and communication professionals. Hosted by Kate Isichei, this podcast provides inspiration and tips on how to build and increase engagement in your organisations. Kate is a global employee engagement and communications professional with over 20 years experience of working in multi national organisations. She has worked in senior roles for AON, Medtronic, Sage, Infosys and other blue chip companies. Her passion for engagement has led h ...
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Customer Experience & Employee Engagement
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By Glen Pearson
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This podcast features higher ed faculty and course designers using creative approaches to enhance students’ learning experiences and turn engagement “ON”
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Samen werken aan een betere wereld is eenvoudiger vanuit een werkklimaat dat inspireert, ontwikkelt en engageert. Met dat doel hebben we de 4 principes van Art of Engagement geformuleerd: Draag bij aan het grotere geheel, Toon moed in duidelijke keuzes, Wees transparant en duidelijk, Luister en geef ruimte voor groei. De 4 principes beschrijven hoe je zelf kunt bijdragen aan een open en betrokken organisatie. In deze podcast-serie spreekt Talitha Muusse met interessante gasten over The Art O ...
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Welcome to Brewing Engagement, the podcast that delves deep into the world of workplace culture, employee engagement, and corporate communication. Join us as we explore practical strategies, share expert insights, and discuss industry trends aimed at fostering a more connected and engaged workforce. Each episode features engaging conversations with industry leaders, HR professionals, and experts in employee engagement. Whether you’re a manager looking to improve team dynamics, an HR professi ...
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This podcast is all about everyday life experiences in the now. Guests will be invited to speak of their own life experience and give insightful advice of what they learned and gained.
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Customer Engagement Radio
Ray Stendall chats with Shep Hyken, Marshall Goldsmith, Jill Konrath with inspiration from Steve Jobs, Zappos, Nordstrom, Walt Disney, Lexus, Ritz Carlton
Business Solutions
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Author Joi-Marie McKenzie kicks off season one of The Engagement Game podcast in celebration of the paperback edition hitting shelves. In six episodes, Joi-Marie delves even deeper into the books' themes, tapping experts, friends and strangers to join her. Pick up a copy of The Engagement Game now in paperback and hardcover wherever books are sold.
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Welcome to the Rules of Engagement Podcast, the podcast dedicated to political engagement brought to you from Voting Counts! Voting Counts is a simple, unbiased political resource that helps you make informed decisions when voting. Visit our website: www.votingcounts.org.uk Follow us on twitter: @VotingCountsUK
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We talk won two veteran teachers on their take about students and how they have and have not changed over the last forty years. Cover art photo provided by Nathan Anderson on Unsplash: https://unsplash.com/@nathananderson
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It is my great pleasure to publish this weekly podcast that supplements my book "Hacking Engagement". Listen and get creative ideas on how to engage students tomorrow! Please visit my website: http://jamesalansturtevant.com/ And...for a cornucopia of teacher empowerment resources, visit: http://hacklearning.org/
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Insights is an original series from Emplify that explores extraordinary advances in people performance and business outcomes through workplace science and...well, insights. You’ll learn from Emplify CEO and Co-Founder Santiago Jaramillo as he discusses culture and engagement - and takes a deep dive into the specific questions that are top of mind for people-first leaders. Nicole MacLean, Director of Relationship Marketing at Emplify, will be your guide as we learn from Santiago on how to bre ...
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In this Podcast I review the different most compelling aspects of the documentary Kids and Money
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The VSCA Professional Development team is excited to offer a series of podcasts to provide support and encouragement to counselors.
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Raymond Pouncey is a Youth Fire Setter Engagement Specialist, who works with youths to help them identify their involvement with arson and fire setting activities.
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Generate more gifts with less money and reduced resources with Engagement Fundraising. Join Greg Warner as he cuts through the noisy and confusing echo chamber of fundraising philosophies to help you become more efficient and effective generating more major and legacy gifts. Presented by MarketSmart, LLC. Learn more at www.imarketsmart.com.
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Two seasoned sales leaders from the FinTech space, Jeff Underwood and Kord Stockwell, dive into the topic of authentic engagement and how it applies to all of the relationships in your life, and especially those you lead professionally. In this digital age where most leaders bark orders through email, we're interested in bringing REAL engagement back to the table. We hope you enjoy the interaction!
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Insights and trends relevant to stakeholder storytelling, branding, video production, photography, content marketing and edutainment hosted by the award-winning creative team at The Art of Storytelling Inc. Your story. Our mission. Visit AOS to learn more: https://www.theartofstorytelling.com
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Outback Talks: The Employee Engagement Podcast is a monthly audio resource for HR and business professionals who are interested in building better corporate teams. Each podcast features an interview with an expert, to bring you practical tips and tricks you can use around the office, at your next team building event, or your upcoming training seminar. Learn more at http://www.outbackteambuilding.com
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Listen to this podcast to learn about B2B Sales productivity tips, tools, news, & other relevant information to professionals interested in sales productivity, demand generation, & more. Learn More: //www.koncert.com
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In one of his YouTube videos, Fr. Andrew discussed a pile of anecdotal evidence that there is an Orthodox convert surge. But is it real? Does it show up in real data? And is it true that there is a big spike in young men converting? Does the form of reception (baptism vs. chrismation only) make a difference in long-term engagement?Matthew Namee, Ex…
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Radio Show 557: How Brand and Customer Alignment Impact Engagement
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Guests: Niall Cluley & Andree Gowar Naill Cluley is a Chartered FCIPD and an expert in culture and performance, helping ambitious organisations and teams navigate through change and achieve sustainable performance and growth. As Managing Director at Dragonfish Consulting, Niall leads and supports the team across all areas including our proposition …
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Artificial Intelligence is NOT a Customer Experience Panacea: Beware the Privacy and Operational Pitfalls
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In this episode, Dr. Michelli delves into the ethical and legal challenges associated with the use of AI and data analytics in customer service, highlighted by the ongoing lawsuit involving Patagonia and its use of Talkdesk's services. This case exemplifies the crucial need for transparency and customer consent in data practices, as it alleges that…
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In this episode of The Non-Skinnerian Podcast, host Roman Rackwitz dives deep into the fascinating concept of "Almost," a powerful idea from Teresa Amabile and Steven Kramer’s research in The Progress Principle. We explore the psychology behind those pivotal moments when you're so close to completing a task and how this "almost there" feeling can f…
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Lessons from the 2024 Association Community Benchmark Report
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In this episode of The Member Engagement Show, we cover Higher Logic's recently released 2024 Association Community Benchmark Report, which collects community performance and engagement data specifically for associations and non-profits. Not only do we discuss key metrics from the report, but expert community advisors Tiffany Moule and Kimmie Harri…
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Creative Engagement Writer Teacher Artist Yolande Brener
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Engage with us via Text Message! My guest Yolande Brener currently in New York was introduced to me by a UK artist Daniele J. Minns. I saw their short collaborative film Death and Beauty and contacted Daniele who introduced me to Yolande. I so love meeting new artist friends through the lens of creativity. It is such a rich and delightful way to ex…
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Episode #1 - Andrew Dyer – Better Practice Community Engagement in the Energy Transition
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Andrew Dyer is a highly respected and influential energy sector expert, who recently retired from the role of Australian Energy Infrastructure Commissioner after a 9 year tenure. He is currently a professorial fellow at Monash University and has an extensive board portfolio across a broad range of sectors. Summary - In this inaugural episode Wendy …
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Defining Truthfulness | Nick Marinoff
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Meet Nick Marinoff: a writer, author, and journalist with over 6,000 published articles to his name. His work has been featured on platforms such as Yahoo! News, Benzinga, and Bitcoin Magazine, among others. Nick is a recipient of a certificate of appreciation from the Jane Goodall Institute for his series on African wildlife conservation and was n…
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Engaging Residents with GIS
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Joseph Griffin, the Adopt-A-Spot program manager for the City of Berkeley, CA shares how he engages residents to support environmental and safety programs.โดย Esri
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Vaping culture has evolved significantly since the introduction of electronic cigarettes (e-cigarettes), transforming from a smoking alternative into a vibrant subculture characterized by social gatherings, competitions, and a unique community identity. This culture is often centered around vape shop, which serve as both retail spaces and social hu…
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#12 Stuart Wareman, Accor – Paris 2024, FIFA World Cup & PSG: Maximising global sponsorships
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Stuart Wareman is Global SVP Experiences, Events & Sponsorship at Accor. Accor is one of the world’s largest hotel groups – made up of a global network of over 50 brands, including Ibis, Sofitel, Novotel, Orient Express and Mercure. Accor has cultivated brand partnerships with some of the most prestigious names in sport, including the FIFA World Cu…
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Radio Show 556: Enhancing Employee Engagement Through Play
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Guest: Leanne Kilheeney Leanne Kilheeney is the Head of Engagement at Creative Marketing Agency Ear to the Ground. She has been with the Manchester-based agency for 12 years, during which she has held various creative and production roles working on campaigns for global brands such as Nike and PlayStation. In recent years, Leanne has transitioned h…
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Birds of Different Feathers SHOULD Flock Together: The Power of Strategic Partnerships for Sustainable Growth
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In this episode, Dr. Michelli explores the intriguing partnership between Starbucks and Mercedes-Benz (two brands with which he's worked and written books about), focusing on their collaborative effort to expand electric vehicle (EV) charging facilities. This alliance aims to install high-power EV chargers at over 100 Starbucks locations along a ma…
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Why Thinking Logically Could Be Your Biggest Mistake!
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Join host Roman Rackwitz as we dive deep into the fascinating world of psychology and its impact on decision-making. In this episode, we challenge the belief that logic is always the best guide for our choices. What You'll Discover: The Limits of Logic: Explore how relying solely on logic can create blind spots in our decision-making process. Psych…
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Radio Show 555: Your Cultural Balance Sheet: Keys to Creating an Environment
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Guest: Christy Pretzinger Christy has grown WG Content from a modest freelance writing business into a nationally recognized healthcare content consultancy. Today, she’s proud of the work we do for clients all over the country. But her greatest accomplishment is the company’s culture, which rests on our four core values — empowered, curious, kind a…
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Where is Your Customer Experience Going?: Enhancing Customer Engagement through Journey Mapping
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In this episode, Dr. Michelli delves into the critical importance of perspective in understanding customer interactions with products and services. He explores the concept of being too close to a process to assess it objectively, highlighting the need for businesses to step back and view their offerings through the eyes of their customers. Dr. Mich…
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Welcome and warm invitation to a podcast format that looks at the world of human attention, participation, and motivation. But significantly without the carrot-and-stick approach. Motivation is a multi-faceted concept that has puzzled thinkers, leaders, and businesses for decades. If you've ever found yourself wondering why a colleague seems to thr…
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Radio Show 554: 5 Tips to Take the Stress out of Planning Events
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Guest: Aaron Betesta: Laughtercise Have you ever been roped into planning a company event when it’s not part of your job role? Have you ever planned an event and 2-3 people have caused you a huge amount of stress? Have you ever had sleepless nights about overspending? It’s time to become less stressed and calmer while planning a company event by jo…
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In this episode, Dr. Michelli addresses the nuanced reality that while customers may not always be right or contribute equally, they invariably pay the bills. He explores the diverse approaches of business leaders towards customer prioritization, echoing Peter Drucker's principle that businesses exist primarily to "create a customer," and through t…
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How Caring Builds Loyalty with Customers | Dennis Franczak
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Meet Dennis, the dynamic Founder of Bright Matter Advisors, where he leverages over 20 years of experience as a CEO to guide leaders and organizations toward impactful, purpose-driven growth and operational excellence. His mission is to help these leaders leave a lasting legacy they and their loved ones can be proud of. As the Executive Chairman at…
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Encouragement Session IFS Coach and Therapist Joe Bielling
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Engage with us via Text Message! My guest for this Encouragement Session is Joe Bielling a certified level 3 Internal Family Systems practitioner and Coach with a Masters Degree in Therapy. Joe is seeking encouragement relative to the launch of his new brand and series of courses under "UnifyYourSelf". We have a course and community we are building…
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Radio Show 553: The Importance of Engagement
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Guest: Ryne Sherman: Chief Science Officer, Hogan Assessment Systems Ryne’s research in personality has examined the role of personality in daily life, career pursuits and workplace performance, and the assessment and measurement of personality and individual differences. He is also an expert on modern approaches to personality assessment, includin…
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In this episode, Dr. Michelli delves deeper into the principles of authentic customer experiences, building on insights from his interactions and writings on legendary brands like Ritz-Carlton, Zappos, and Starbucks. He emphasizes the need for extraordinary customer service that consistently exceeds expectations through creativity, presence, kindne…
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Tapping the Power of Microsites for Associations
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Our guests on this week’s episode are Higher Logic Senior Advisor of Customer Success, Kristen Parody, and Higher Logic Customer Success Manager, Cate Sauer. Kristen and Cate are both regulars on the Higher Logic Users Group (HUG) and former association management professionals. Their work at Higher Logic revolves around helping associations succee…
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Join Krishna Chaitanya, a CX expert at Upshot.ai, as he shares his journey of crafting a successful marketing campaign for a brand. Discover how focusing on user activity and leveraging personalization boosted user engagement and created a sense of pride in user achievements.
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🎨QEE: Engagement with DeBorah Beatty: Power, Passion, and Possibility
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In this episode we had the incredible DeBorah Beatty, the badass color mystic, sharing her journey from losing everything to creating a life of empowerment. DeBorah brought us insights on breaking through personal betrayals, using her unique color wisdom, and embracing resilience. It’s all about reclaiming your story and stepping into your true pot…
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In this episode, Dr. Michelli explores the impact of authentic service and how brands like Zappos have set a high standard for customer care that many aspire to emulate. He draws from his book "The Zappos Experience" and examples from social media to illustrate how genuinely caring service can transform a customer's perception and loyalty. Focusing…
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Orthodox priest Fr. Jacob Siemens who has lived in Cardiff, Wales, for some 20 years, talked with me about Orthodox Christianity in Wales, both in the ancient Church and in the modern period.And of course we also talked about King Arthur. And the dragon.โดย Fr. Andrew Stephen Damick
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Encouragement Session Creative Practitioner Miriam Mandell
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Engage with us via Text Message! In this episode of the new Encouragement Session format I welcome my guest Miriam Mandell. Miriam describes herself as a Creative Practitioner and her focus has been collage and paper. Miriam is seeking encouragement as she looks to gain confidence in her skills and experiences. To find out more go to: Instagram: mn…
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Radio Show #551: Calling all Volunteers (past, present and future)
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Guest: Jo Moffatt We held a volunteer event this week and Jo and Andy will share the hightlights for you! We talked about some of the findings of our 2023 Employee Engagement Survey and Benchmarking Index. We mapped out our plans and priorities for the future - and highlighted where you can get involved. Whether your interest is in comms, organisin…
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In this episode, Dr. Michelli continues to delve into the vital role of "peace of mind" in shaping superior customer experiences. Building on previous insights, he outlines actionable strategies that businesses can implement to enhance customer ease, drive loyalty, and distinguish themselves from the competition. Dr. Michelli discusses the importan…
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In this episode, Krishna Chaitanya, CX expert at Upshot.ai, joins Kaustuv Dwivedi to discuss strategies for taking your app's customer engagement to the next level. They explore how top-performing apps can further enhance their engagement efforts and delve into the powerful connection between customer engagement and overall revenue boost. Tune in t…
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Radio Show #550: Igniting Change by Unlocking Creativity
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Guest: Pauline McNulty: Principal and co-founder of Playfilled. Pauline is the Principal and co-founder of Playfilled, and knows what it’s like to navigate disruption and change whilst balancing people’s needs with meeting targets with her executive-level leadership experience spanning transformational change, risk and assurance. Pauline co-founded…
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💰QEE: Epic Sales Strategies with Lynn Whitbeck
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Hey there, grasshoppers! This is an amazing episode of Quest for the Epic Engagement with the incredible sales expert, Lynn Whitbeck. Together, we dove into the heart of sales, focusing on authenticity, passion, and genuine relationships. Lynn shared her brilliant concept of "worthy intent," emphasizing why building trust and serving with integrity…
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In this episode, Dr. Michelli reflects on a profound insight from leadership guru Brian Tracy, emphasizing the importance of setting peace of mind as a primary goal in both life and business. Dr. Michelli explores how consumer skepticism often stems from companies failing to deliver on overambitious promises, highlighting the necessity for business…
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Join Krishna Chaitanya and Kaustuv Dwivedi as they highlight apps that have excelled in customer engagement using cutting-edge user engagement tools. Krishna shares insights from his experience as a Customer Success Expert at Upshot.ai, discussing how these apps boosted their organic engagement to new heights.…
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Avoid the Three C's of Reacting | Christene Marie
19:37
19:37
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19:37
As CEO and Founder of The Knowing Agency, Christene Marie empowers executives and organizations to position their personal and corporate brands authentically and establish an emotional connection with their target audience at every touch point of the customer journey. Christene’s proprietary Knowing Process accentuates empathy-driven branding and m…
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#11 Marcus Mellor, Burnley FC – How one of England’s oldest football clubs is engaging U.S. fans
26:20
26:20
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Marcus Mellor is Head of Commercial at Burnley Football Club, who play in the English Football League (EFL) Championship. One of England’s oldest football clubs, Burnley FC recently became the subject of U.S. investment, with a star-studded roster of investors including JJ and Kealia Watt and popular YouTube collective, Dude Perfect. Burnley FC is …
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Radio Show 549: How Stories, Studies and Statistics Exploit Our Biases
30:00
30:00
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Guest: Alex Edmans: Author of ‘May Contain Lies’. Alex Edmans is Professor of Finance at London Business School. Alex has a PhD from MIT as a Fulbright Scholar, and was previously a tenured professor at Wharton and an investment banker at Morgan Stanley. Alex has spoken at the World Economic Forum in Davos, testified in the UK Parliament, and given…
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During his pilgrimage in Wales, Fr. Andrew met the remarkable Tad (Father) Deiniol, pastor of All Saints of Wales Orthodox Church in Blaenau Ffestiniog and the only Welsh-speaking Orthodox priest in the country.During the interview, he told Fr. Andrew the story of how he became an Orthodox Christian and also many details of Orthodox saints of Wales…
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🧭QEE: Connecting Authentically with Laura Templeton
37:57
37:57
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Welcome back to another episode of The Quest for the Epic Engagement! In this episode, we're thrilled to have Laura Templeton, founder of 30 Second Success, join us for an enlightening discussion on the transformative power of AI in personal branding and communication. Laura is an expert in crafting impactful 32-second messages that resonate emotio…
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In this episode, Dr. Michelli addresses the critical issue of why employees leave their jobs, particularly in customer service roles. A significant story shared by a customer experience professional illustrates the problem: a lack of authority to resolve customer issues effectively led to her resignation. This scenario underscores the vital need fo…
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