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The Upload w/ ControlUp

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The Upload w/ ControlUp

Eugenia Schipelliti | Jeff Johnson

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Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti and Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your ...
 
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In this version (episode) of the Upload, Eugenia and Jeff discuss Customer Success with Yair Bortinger. Listen and learn about how technological advancements in customer success bring relevant content to customers when they need it and how they want it - Yair even received a CS award for this new tech.…
 
Tune in to this podcast to learn about the benefits of using ControlUp for Azure Virtual Desktop from our technical expert, Trentent Tye. Also, understand how ControlUp integrates with the cloud and with other products, like Nerdio Manager for Enterprise, Citrix Cloud, and VMware Horizon. You won't want to miss this opportunity to understand, on a …
 
Every helpdesk faces a certain set of recurring problems and cut and paste solutions for VDI and physical endpoints. ControlUp technology can detect and automate the resolution before a helpdesk ticket is created. Listen in on Eugenia and Jeff as they discuss how customers use ControlUp automation to solve issues faster and increase employee satisf…
 
In this episode, we talk to Doug Brown, head of the ControlUp Community. Doug answers important questions like: What is the ControlUp Community, and how does someone get involved How to develop trust with community members How the community is supportive but not support What is Sambuca Check out the ControlUp Community today…
 
Every day, we rely on Unified Communication and Collaboration (UC&C) platforms for internal and external communication. ControlUp Edge DX now brings call and meeting performance data from UC&C vendors into a single pane-of-glass.โดย Eugenia Schipelliti | Jeff Johnson
 
In this episode of The Upload, Jeff and Eugenia show off new features and capabilities in an old-fashioned radio broadcast style. See if you can hear Jeff or Eugenia break character or laugh at their own silliness. But seriously, folks, ControlUp Edge EX is releasing some cool new features that aren't old-fashioned at all, and you'll want to learn …
 
In this version of The Upload, Eugenia plays ControlUp "Jeopardy" with Joel and Tom (no appearances from Ken Jennings, we're afraid). Enjoy a few laughs in this "daily double" session (it's both fun AND informative) where you'll learn about ControlUp Edge DX, Real-Time DX, Scoutbees, Things about ARP, and Things about Jeff.…
 
Does supporting remote workers ever feel like you are supporting employees in space? In this episode, Jeff and Eugenia discuss how ControlUp would support aliens using Microsoft Teams or Zoom. We look at Unified Communications troubleshooting with ControlUp for Physical Endpoints & Apps (aka Edge DX), how to improve calls and meetings for earthling…
 
Live events are BACK! While there might not be as much hugging as in years past, the energy at VMware Explore—VMware's first live event since 2019—was incredible, and ControlUp was there in full force. In this episode of the pod, Eugenia and Jeff talked with Tom Fenton, Trentent Tye, and Joel Stocker about the event, the technology, the sessions, a…
 
In this episode, we discuss where device management stops and ControlUp starts. Jeff surprises Eugenia with a pop quiz to test her knowledge on how device management stacks up against ControlUp. Tune in to learn the differences between device management and DEX management (SPOILER ALERT: it’s a "better together story"). ControlUp for Endpoints and …
 
In this version of The Upload, we talk to ControlUp experts, Dianna Marks and Trentent Tye, about ControlUp’s integration with Microsoft Azure Virtual Desktop. Microsoft AVD is fantastic. It's flexible, scalable, and affordable, and with ControlUp Real-Time DX, we not only make finding and fixing AVD problems easy, but we also lower the cost of an …
 
In this episode, we talk to Ray Davis, who was a ControlUp power user for years. He recently changed jobs and has not used ControlUp in a year as a result. See how he reacts when Jeff and Eugenia discuss all the new ControlUp features, capabilities, and products released this last year.โดย Eugenia Schipelliti | Jeff Johnson
 
In this episode, Eugenia and Jeff discuss Digital Employee Experience (DEX) management with Joel Stocker, Sr. Director of Product Marketing at ControlUp. Joel talks about the importance of DEX and the solutions ControlUp has developed to manage digital employee experience. Basically, we talk about DEX management for EUC, endpoint devices, SaaS and …
 
Ray discusses the challenges of moving from a company that used ControlUp to its fullest potential, to one that doesn't use it at all. Ray details what he goes through to unravel a problem with, for example, a customer's Citrix VDI / DaaS problem and how time-consuming it can be vs. using ControlUp, where he could spot the problem and fix it in jus…
 
Your IT department spends too much time troubleshooting home networks—throwing virtual darts, trying to hit the target of the problem—because home networks are IT's biggest blind spot. In this episode of The Upload with ControlUp, Eugenia and Jeff discuss the problems with supporting work-from-home networks and how ControlUp gives IT line of sight …
 
In this episode of The Upload, we talked about feelings. OK, that’s not entirely true. More specifically, we talked with ControlUp’s Edge DX Product Owner, the magnificent Andy Poulter, about what’s new—today, tomorrow, and sometime in the not-too-distant future—in Edge DX. There's a much-requested script library, user sentiment scoring (this is wh…
 
In this episode, we're bringing you The Upload, but with a twist! We're broadcasting LIVE from the floor at the Washington VMware User Group (VMUG) and chatting with Eric Aguila, our Commercial Accounts Executive. We dive into what was discussed in the keynote and Eric gives us the scoop on the happenings at the ControlUp booth and the questions pe…
 
What is DEX? DEX stands for Digital Employee Experience, and it’s, essentially, everything that remote workers deal with throughout the course of their work day—applications and desktops, the status of their home or work network, how strong their internet connection is, and everything else you can think of. It’s everything that makes or breaks the …
 
Starting in v8.6, ControlUp will integrate with Microsoft Azure, to allow real-time monitoring and management of Azure and AVD resources. You’ll be able to see the relevant metrics displayed in the Real-Time Console and Solve. This long-awaited new integration automatically discovers and collects comprehensive information such as Cost, Health, Conf…
 
Remote work is now a business imperative Millions of us are living the work-from-anywhere life now, and we wouldn’t want it any other way. Remote work is here to stay; IDC projects that the U.S. remote work population will be nearly 60% of the total workforce by 2024. Security and compliance are meaningless when it comes to the digital employee exp…
 
Windows 365 is a cloud PC hosted on Microsoft Azure. We think it’s fantastic; however, Microsoft could do better when it comes to tools that analyze the user’s digital experience. Luckily, there's ControlUp. We provide metrics to Windows 365, so the business knows how to optimize it.โดย Eugenia Schipelliti | Jeff Johnson
 
In this episode of the Upload, Eugenia and Jeff talk with Trentent Tye, a tech person of interest, about scripts. Did you know that scripts can be a powerful tool for troubleshooting and remediation? Did you also know that ControlUp has an extensive community-driven script library that puts incredible power in the hands of your help desk, so you ca…
 
In this episode, we've got ControlUp's own Tom Fenton (VMware Svengali), Trentent Tye (a Tech Person of Interest™️), and Rory Monaghan (EUC expert and all-around awesome human) breaking down all the awesome that happened at VMworld 2021. 1. Expanded ControlUp + VMware partnership! 2. Interesting announcements and what they mean 3. EXPLOSIVE session…
 
In this episode of The Upload with ControlUp, Eugenia and Jeff talk with Tom Fenton and Trentent Tye about next week's VMworld. We discuss: Tom and Trentent's VMworld session Some other not-to-miss sessions Delivering virtual labs in a virtual world The next episode will be a VMworld wrap-up. Make everyone wise, use ControlUp.…
 
Many customers ask us about our DX suite of real-time management products. In this episode of The Upload, we will differentiate each ControlUp DX product and clear up the air about what problem each product is trying to solve. We will be comparing and contrasting the following ControlUp products: Real-Time DX Remote DX Edge DX…
 
Episode Synopsis: Introduction: Pete, Jeff, and Eugenia catch up on all things ControlUp, EUC, and more. We set the stage for the episode. Fixing Slow Logons in EUC Environments: Jeff takes us through a recent eBook he authored covering how ControlUp monitors and optimizes logon duration. Download eBook here: https://www.controlup.com/ebook-fixing-…
 
Episode Synopsis: Introduction: Pete, Jeff, and Eugenia catch up on all things ControlUp, EUC, and more. We set the stage for the episode. Interview with Tom Fenton: Vdoppler AKA Tom talks ControlUp, VMware, his journey, and more. Digital Employee Experience Discussion (DEX): We discuss DEX, what it is, is it subjective or objective, and how Contro…
 
Episode Synopsis: Introduction: ControlUp is introducing a new podcast. This podcast will feature ControlUp updates, industry topics, blogs, and more. This episode highlights the official GA of ControlUp 8.5 and talks about some new ebooks. Interview with Yoni Avital: Yoni talks about why and how ControlUp was founded, digital employee experience (…
 
Episode Synopsis: Introduction: ControlUp is introducing a new podcast. This podcast will feature ControlUp updates, topics, blogs, and more Industry updates, topics blogs, and more. Customer insights, stories, and real-world feedback. Partner insights, stories, and cool integrations. Fun, banter, and random topics our goal is simple... we won't bo…
 
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