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Ep. 202: Carolyn Saunders | Customers Want to Be Heard: Can You Use Feedback to Build Relationships?
Manage episode 334346882 series 2481384
In this episode, Carolyn Saunders, former senior vice president, Consumer & Small Business (Retail), International Banking, for Scotiabank and current Bain external advisor, and Rob Markey discuss how enhancing relationships with customers and prioritizing frontline employees’ learning opportunities builds rapport vs. merely building up scores.
If you’d like to provide feedback on the show, please fill out our survey here.
If you’d like to learn more about Carolyn Saunders, you can find her on LinkedIn.
232 ตอน
Ep. 202: Carolyn Saunders | Customers Want to Be Heard: Can You Use Feedback to Build Relationships?
Manage episode 334346882 series 2481384
In this episode, Carolyn Saunders, former senior vice president, Consumer & Small Business (Retail), International Banking, for Scotiabank and current Bain external advisor, and Rob Markey discuss how enhancing relationships with customers and prioritizing frontline employees’ learning opportunities builds rapport vs. merely building up scores.
If you’d like to provide feedback on the show, please fill out our survey here.
If you’d like to learn more about Carolyn Saunders, you can find her on LinkedIn.
232 ตอน
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